CSR/Project Coordinator at Visual Sound Inc – Broomall, Pennsylvania

Visual Sound Inc

TITLE: CSR/Project Coordinator

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

Visual Sound is seeking an experienced Customer Service Representative / Project Coordinator to provide exceptional support to our clients and internal Project Management team. This role is integral to the successful execution of AV projects, ensuring accurate coordination of equipment, resources, and project information.

The ideal candidate will have a strong background in customer service, project coordination, and administrative support, with the ability to manage multiple priorities in a fast-paced environment. Experience in AV technology, inside sales, purchasing, or a related field is highly preferred.

Key Responsibilities:

• Set up new customers, project sites, and contact records
• Enter and review quotes, ensuring accurate pricing and best cost options
• Process credit card orders and product registrations
• Respond to customer inquiries and provide timely quotes
• Monitor box sales backlog and proactively communicate updates to customers
• Track and close out box sales projects upon completion
• Process demo order requests and review quotes prior to submission for credit approval
• Manage change orders and maintain updated tax-exempt documentation
• Provide weekly reporting of credit card orders to Accounting
• Support inside sales efforts by promoting Visual Sound’s products and services
• Collaborate with Sales Representatives and provide administrative support as needed

Purchasing & Vendor Support

• Assist with setting up inventory items and maintaining inventory records
• Set up and maintain vendor profiles and contact information
• Track purchase order status and update delivery timelines
• Maintain accurate vendor pricing and documentation

POSITION REQUIREMENTS:

• High school diploma or equivalent required
• Proven experience in customer service, purchasing, project coordination, or administrative support
• Ability to thrive ina fast-paced, detail-driven environment
• Ability to manage a high volume of activity (including 100+ emails per day) with strong attention to detail
• Ability to work onsite in our Broomall, PA office
• Strong organizational, multitasking, and time management skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to work independently and meet deadlines in a fast-paced environment
• Strong interpersonal and communication skills, both written and verbal
• Ability to maintain confidentiality and handle sensitive information with discretion

LOCATION: Visual Sound - Broomall

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.