Customer Success Manager at Jobgether – UK

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United Kingdom.

This role is a key link between customers, sales, and operations within a data-driven B2B marketing environment. You will ensure seamless post-sale execution and support across a range of digital marketing solutions, including content syndication, display advertising, and data services. Acting as a trusted advisor to both internal teams and external clients, you will help translate campaign objectives into successful outcomes. The position requires strong analytical thinking, operational expertise, and the ability to navigate complex workflows from onboarding through campaign completion. You will play a central role in improving customer experience, optimizing processes, and driving long-term client success. This is an excellent opportunity for a proactive professional who enjoys problem-solving and working at the intersection of data, marketing, and customer engagement.

• Act as the primary point of contact for customers, sales teams, and internal stakeholders regarding account and campaign-related inquiries
• Provide end-to-end post-sale support across content syndication, display advertising, and data service campaigns
• Collaborate with global operations teams to ensure seamless execution and delivery of customer campaigns
• Monitor campaign progress, identify risks or issues, and escalate when necessary to ensure timely resolution
• Work closely with sales teams to identify opportunities for customer growth and improved campaign performance
• Leverage platforms such as Salesforce, Qlik, and proprietary tools to manage and track campaign activities
• Produce and present reports, including campaign summaries, check-ins, and quarterly business reviews
• Support continuous improvement of processes, customer experience, and internal workflows across teams
• Analyze customer needs and feedback to enhance service delivery and campaign effectiveness over time

• Minimum of 2+ years of experience in customer success, support, or a related client-facing role, ideally in demand generation or B2B marketing
• Strong understanding of database marketing products, data services, or digital advertising solutions
• Excellent communication skills, both written and verbal, with the ability to explain complex topics clearly
• Strong problem-solving and analytical abilities with attention to detail
• Proven ability to work independently and manage multiple priorities in a fast-paced environment
• Self-motivated, proactive, and continuously driven to improve processes and outcomes
• Comfortable working in cross-functional and international teams
• Experience with SaaS platforms such as Salesforce and reporting tools like Qlik is highly desirable
• Strong adaptability and willingness to learn new systems and tools quickly
• Customer-focused mindset with a strong sense of ownership and accountability

• Fully remote role based in the United Kingdom
• Flexible working schedule and generous paid time off
• Comprehensive benefits package for you and your family
• Continuous professional training and development opportunities
• Global mentoring program with leadership guidance
• Collaborative yet autonomous working environment
• Opportunities for career growth in a fast-evolving data and marketing organization
• Employee engagement initiatives, including community and social impact programs