Luthier - Orchestra at Heid Music – Madison, Wisconsin

Our luthiers are trusted professionals who take pride in delivering high-quality repairs and maintenance on orchestral string instruments for students, educators, and musicians of all levels.

This is a hands-on role supporting rental inventory, school accounts, and store customers. You’ll work in an in-store repair environment that values craftsmanship, consistency, and service, while contributing directly to the musical success of our community.

• Perform setup, maintenance, and repair work on orchestral string instruments
• Document all work and customer contact using our software
• Provide accurate and timely repair estimates and appraisals to customers
• Support ongoing partnerships with area schools and music directors, including occasional visits to the schools
• Continually learn and apply best practices for repair techniques and shop safety
• Replenish repair parts and supplies as needed

Work Environment:

Store Luthiers work in a retail musical instrument store with a dynamic and customer-focused atmosphere. Luthiers work both independently and collaboratively in a moderately noisy, safety-conscious environment.

Schedule & Compensation

• Store Luthiers work within store operating hours; seasonal workload fluctuations may occur
• Hourly pay + bonus opportunities, based on experience and training
• Relocation assistance available for eligible candidates

Qualifications

• Minimum of 2 years of orchestral string instrument repair and setup experience
• Completion of an accredited instrument repair program is preferred but not required
• Strong attention to detail, organization, and commitment to quality

Why Heid Music?

• Employee discount
• Flexible scheduling available for team members
• Health/Vision/Dental and PTO benefits available for full-time team members
• Life insurance and 401k available for all team members
• Company assistance in obtaining and purchasing hand tools

Heid Music is more than a job — it’s a team united by a love of music and BRAVO service.

Heid Music is an Equal Opportunity Employer.