Patient Financial Services Manager at Cookeville Regional Medical Center – Cookeville, Tennessee

The Patient Financial Services Manager oversees back-end revenue cycle operations to support timely, accurate reimbursement and strong account resolution performance. This role is responsible for managing teams and workflows across areas such as billing, follow-up, denials, credit balances, and accounts receivable. The manager drives operational efficiency, productivity, compliance, and financial performance while partnering across the revenue cycle to reduce barriers to payment and improve cash acceleration.

This role is expected to be primarily on-site to effectively lead front-line operations, support staff in real time, and drive accountability across Patient Financial Services.

Regular 8am to 5pm schedule.

Education: High School Diploma Required

Additional Education Requirements

Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred
 Familiarity with hospital and/or professional billing workflows
 Strong knowledge of back-end revenue cycle operations (billing, follow-up, denials, credit balances)
 Deep understanding of payer requirements, reimbursement methodologies, and denial drivers
 Experience managing AR performance, aging, and account resolution strategies
 Ability to analyze denial trends and identify root causes across workflows
 Proven ability to manage day-to-day operations across multiple work queues and teams
 Understanding of how operational performance impacts cash, net revenue, and write-offs
 Ability to interpret financial and operational metrics to drive decision-making
 Experience using dashboards, reports, and KPIs to manage team performance
 Ability to translate data into actionable operational improvements
 Skilled in facilitating cross-functional conversations around performance gaps
 Ability to navigate difficult payer conversations professionally and strategically
 Working knowledge of CMS regulations, commercial payer guidelines, and contract language