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What is the role of a Customer Support Advocate at Jobgether?

The Customer Support Advocate position at Jobgether is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Customer Support Advocate job located?

Germany, Other / Non-US, Germany

What type of employment is offered for this Customer Support Advocate role?

Full-time or part-time position

What is the expected salary for this Customer Support Advocate job?

Compensation will be discussed during the hiring process.

Customer Support Advocate job near me in Germany, Other / Non-US at Jobgether

Customer Support Advocate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Advocate in Germany.

This role offers the opportunity to join a fast-moving, fully remote environment where customer experience sits at the heart of the product. As a Customer Support Advocate, you will support hosts using a highly technical SaaS platform designed for short-term rental automation. You will act as a trusted guide for users, helping them solve complex issues, navigate product features, and get the most value from the platform. The role combines technical troubleshooting, customer education, and close collaboration with engineering and product teams. You will also contribute directly to improving the product experience by feeding user insights back into development. It is ideal for someone who thrives in dynamic environments, enjoys problem-solving, and is passionate about delivering exceptional customer support at scale.

Accountabilities:

Provide fast, empathetic, and high-quality support to customers via chat, email, and video calls
Investigate and troubleshoot complex technical issues in collaboration with engineering and internal tools
Support customer onboarding and assist users throughout the entire product lifecycle
Create detailed bug reports and escalate technical issues to engineering teams
Develop and maintain educational content such as guides, FAQs, product tours, and video tutorials
Act as a customer advocate by relaying user feedback and needs to product and engineering teams
Collaborate with the support team to improve processes, workflows, and issue resolution practices
Contribute to a culture of continuous improvement and knowledge sharing

Requirements:

Minimum of 3 years of experience in technical support for a SaaS product (B2B or B2C)
Strong problem-solving skills with the ability to troubleshoot technical issues effectively
Excellent attention to detail and a mindset focused on continuous improvement
Ability to learn quickly and adapt to a fast-evolving, highly technical product environment
Strong communication skills, both written and verbal, with a customer-first mindset
Comfortable working in a fully remote, distributed team across European time zones
Experience in or familiarity with short-term rental platforms (such as Airbnb hosting) is a strong plus
Curiosity and motivation to understand complex systems and improve user experience

Benefits:

Competitive compensation ranging from approximately $87,000 to $117,603 depending on location
Performance-based incentives including potential additional annual earnings via PSUs
Equity participation through RSUs to share in long-term company growth
Fully remote-first working environment with global hiring flexibility
35 days of paid time off per year, including flexible public holidays
Parental leave benefits
Access to mental health and emotional support services via professional therapists
Peer recognition program with redeemable rewards and incentives
Transparent, supportive, and results-driven team culture

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Support Advocate in Germany at Jobgether

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