Patient Service Coordinator at Steinberg Diagnostic Imaging – Las Vegas, Nevada

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$19.00 hour

SUMMARY:

The Patient Service Coordinator (pre-service role) plays a key role in ensuring a great patient experience by reviewing scheduled studies before the patient’s visit to confirm that the correct exam was ordered, all required documentation is in the system, and the information on the referral including the referring provider is accurate and matches what is scheduled and authorized. This includes verifying that insurance information is entered and verified correctly, completing financial clearance, and submitting prior authorizations. The PSC addresses any missing or inaccurate information before the patient arrives, supporting smoother registration and check-in. Additional responsibilities include coordinating with technologists, department specialists, and marketing on appointment changes, patient needs, specialized exams, as well as working closely with FD leadership. The PSC may also assist with confirmations, patient communications, VIP scheduling, contacting referring physicians’ offices, and supporting overflow scheduling calls.

Education and Experience

High school diploma or equivalent with 6 month experience as a medical receptionist or related experience and or training or equivalent combination of education and experience along with a strong knowledge of coding.

Knowledge, Skills and Abilities

• This role requires strong knowledge of insurance verification, financial clearance, and prior authorization processes.
• Interact with patients’, physicians and other staff to provide accurate, timely and responsive information.
• Extensive experience in insurance eligibility verifications, financial clearance, and prior authorizations.
• Skilled in reviewing coverage details, determining patient financial reasonability, and ensuring all pre-service requirements are met accurately and timely.
• Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.
• Must be able to recognize and respond appropriately to urgent / emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff and management.
• Effectively cope with typical job stress.
• Knowledge of Medical terminology, ICD-10 / CPT Coding.
• Basic typing and keyboarding skills with minimum of 30 wpm
• Required to manage (work on) a minimum of 77 patients daily while maintaining accuracy and attention to detail.
• Required to use various electronic systems and applications to manage patient information and perform daily tasks accurately and efficiently.
• Strong organizational and interpersonal skills (excellent phone etiquette).
• Experience with customer service and multi-line phones.
• Familiarity with computers and other office equipment.
• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to communicate effectively in the English language in person, by phone and in writing.
• Knowledge of contracted insurance plans and procedures.
• Skill to pay attention to details and accuracy in completing tasks.
Responds positively to changes in assignments and priorities. Works as an effective team member with co-workers and other personnel. Communicates effectively when follow up is needed.

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERET IN THE POSITION.

N

(Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

Lift/ Carry

Stand

O (Occasionally)

10 lbs or less

O (Occasionally)

Walk

O (Occasionally)

11-20 lbs

O (Occasionally)

Sit

C (Constantly)

21-50 lbs

N (Not Applicable)

Handling/Fingering

O (Occasionally)

51-100 lbs

N (Not Applicable)

Reach Outward

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

Push / Pull

Climb

N (Not Applicable)

12 lbs or less

O (Occasionally)

Crawl

N (Not Applicable)

13-25 lbs

O (Occasionally)

Squat or Kneel

O (Occasionally)

26-40 lbs

N (Not Applicable)

Bend

O (Occasionally)

41-100 lbs

N (Not Applicable