Director of Finance Operations - Credit to Cash at NWN – Boston, Massachusetts

Director of Finance Operations - Credit to Cash

US-MA-Boston

Job ID: 2026-7248
Type: Regular Full-Time
# of Openings: 1
Category: FINANCE
Remote - United States

Responsibilities

The Director of Finance Operations – Credit to Cash will manage NWN's cash management functions including customer credit, billing, cash applications, and collections Reporting directly to the VP of Finance Operations, this position is an integral part of the Finance Operations team that closely works with Sales, Sales Operations, and Business Operations teams and provides general supervision and support to the Credit, Billing, Cash Applications, and Collections teams.

Manage all aspects of the billing, credit, cash application, and collections department

• Provide coaching, guidance, and monitoring to ensure the billing, credit, cash, and collections teams are meeting performance targets and organizational objectives for key results
• Develop and implement strategies for managing customer accounts and resolving payment issues
• Drive the organization’s cash, collections, and billing accuracy responsibilities
• Analyze billing and payment data to identify trends, patterns, and areas for focus and improvement
• Design, compile, analyze, and provide monthly analytics to leadership and strategic decision making
• Work cross functionally with other teams such as Accounting, Finance, Sales, Sales Operations, and Business Operations to ensure timely and accurate billing and collections processes
• Ensure compliance with all applicable law and regulations related to billing and collections
• Prepare and/or review documentation for annual audit requests and support month-end accounting close
• Develop and implement new policies and procedures as appropriate

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business or Finance or relevant work experience Required
• 7 – 10 years experience, including a minimum of five as manager or team lead managing at least 5 collections personnel Required
• Experience managing and optimizing ERP systems to improve the effectiveness and efficiency of the treasury function
• Strong management and leadership skills
• Excellent oral and written communication skills
• Strong mathematical and analytical skills
• Effective time management skills, self- motivated, critical attention to detail and deadlines
• Ability to work well independently and in a team environment
• Ability to handle stress appropriately and interact well with others
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• M&A experience (Preferred)
• Project management skills. (Preferred)

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans