Service Manager at Riggs CAT – Fort Smith, Arkansas

The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s).

WHAT YOU'LL DO

• Maintain a high level of customer satisfaction.
• Schedule service and open and close work orders.
• Keep track of technicians’ time.
• Serves as lead person in the shop advising technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines, and other equipment
• Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
• Demonstrate professional behavior, Influences people rather than demand others.
• Manage and supervise the Service department operations and staff.
• Responsible for the overall direction, coordination and evaluation of service department.
• Speak effectively before groups of customers or employees of organizations.
• Prepare quotes and ensure workorders are closed in a timely manner
• Ensure compliance with all safety and environmental requirements