Associate IT Service Center Rep in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate IT Service Center Rep in United States.

This role is focused on providing frontline technical support within a healthcare and academic environment, ensuring that end users receive timely, effective, and professional assistance. You will serve as the first point of contact for IT-related issues, supporting applications, hardware, and connectivity across multiple locations. The position plays a key role in maintaining operational continuity by troubleshooting, documenting, and escalating incidents when needed. You will work closely with network, systems, and application teams to resolve issues and restore services efficiently. In this remote-friendly environment, strong communication and customer service skills are essential to delivering a seamless support experience. This is a hands-on support role where attention to detail, problem-solving, and teamwork directly impact end-user satisfaction.

• Provide first-level technical support for applications, hardware, and peripheral devices across hospital, campus, and remote users.
• Troubleshoot, document, resolve, or escalate IT incidents using a centralized ticketing system.
• Utilize remote support tools to diagnose and resolve workstation and connectivity issues.
• Collaborate with network services, system administrators, and application teams to identify and resolve technical problems.
• Act as a liaison between distributed IT teams to support service restoration and issue resolution.
• Monitor support trends and recurring issues to help improve service quality and efficiency.
• Maintain accurate documentation of incidents, resolutions, and ongoing technical issues.
• Deliver consistent, high-quality customer service through timely and professional technical assistance.

• Associate degree in Information Technology or related field with 2 years of IT support experience, or High School Diploma/GED with 4 years of relevant experience.
• Experience in IT support, help desk, or PC support environments.
• Working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Experience supporting VPN connections and communication tools such as Skype or similar platforms.
• Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team-oriented and service-driven environment.
• Strong attention to detail with accurate documentation and follow-through.
• Customer-focused mindset with strong interpersonal skills.

• Competitive salary based on education and experience.
• Health, dental, and vision insurance for eligible employees and families.
• Paid vacation, holidays, and sick leave.
• Retirement plan with up to 10% employer matching contribution.
• Basic life insurance coverage.
• Education discounts for employees and dependents (undergraduate programs).
• Career training and ongoing professional development opportunities.
• Flexible remote work arrangement after initial training period.
• Additional employee discounts and wellness benefits.