Pod Lead in Pittsburgh, Pennsylvania at University of Pittsburgh

Pod Lead

SVC HS Information Technology - Pennsylvania-Pittsburgh - (26002961)

Salk POD Lead - Run data to day operations. Meet with leadership in Salk to develop relationships.

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.

This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs.

Job Summary

Manages and performs work across multiple areas of the University’s Information Technology (IT) platform and infrastructure. Conducts analyses for proposed IT projects. Assists with team members' goal determinations. Provides IT support and coordinates network activities.

Essential Functions

Management and Supervision:

- Directs the efforts of the Desktop Support Leads and Teams in Salk for the School of Dental Medicine and School of Pharmacy.

- Ensures adequate coverage by scheduling help desk and desktop support personnel

Coverage for HSIT SD 7A - 6P M-F

Coverage for PODs 8A-5P M-F

Coverage for Call Offs (build coverage into scheduling)

- Establishes and maintains standards

- Reports team activities appropriately to management

- Ensures appropriate goal setting of team members, that sync with strategic plans, departmental and school goals

- Schedule annual team goals related to Client Services

- Schedule and maintain hours for staff coverage for normal business operations.

- Maintain accurate client services and desktop support metrics and produce Support Services Monthly reports.

- Schedule and coordinate goal setting sessions including milestones, documentation and reports in conjunction with the departmental yearly goal plan and cross team activities.

Physical Effort

Light, Little physical effort. Duties are primarily Sedentary. May be required to move objects up to 25 pounds occasionally.

Assignment Category: Full-time regular

Job Classification: Staff.Information Technology Program Supervisor

Job Family: Information Technology

Job Sub Family: IT Project Management

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 2

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday through Friday, 8:30am to 5pm

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: To be determined based on qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume

Optional Documents: Not Applicable