Director of Care Management at Services and Advocacy For – New York, New York

General info about SAGE:

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, transgender, and queer or questioning (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise, SAGECare.

What we need:

The Director of Care Management provides overall leadership and accountability for SAGE’s Care Management programming across New York City. This role is responsible for contract management, program development and oversight, and the supervision of departmental staff. The Director directly supervises multiple team members and offers strategic leadership, guidance, and operational direction for all Care Management services. In collaboration with internal SAGE departments and external partners, the Director helps deliver on-site programs and activities that advance health, wellness, and a strong, vibrant community for LGBTQ+ older adults. This role will report to the Senior Director of SAGEServes Supportive Services.

Who we need:

A successful candidate for the Director of Care Management position at SAGE is a mission-driven leader who combines strong programmatic and operational expertise with a deep commitment to serving LGBTQ+ older adults. The Director brings a solid background in care management and social service programming, with the ability to oversee complex, citywide operations while maintaining a person-centered, affirming, and strengths-based approach.

This individual is an effective and experienced people manager who can mentor, develop, and hold multiple staff accountable while fostering an inclusive, collaborative, and high-performing team culture. They are highly organized and detail-oriented, with a strong understanding of regulatory and contractual compliance, and the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.

The ideal candidate is also a strategic thinker who can contribute to the growth and evolution of Care Management programming while remaining engaged in day-to-day problem solving and operational decision-making. They demonstrate sound judgment, strong communication skills, and the ability to build and sustain relationships with LGBTQ+ older adults, colleagues, community partners, and public and private funders.

What you’ll do:

Program Leadership & Oversight

• Oversee Care Management services for LGBTQ+ older adults at all four SAGE Centers, including the Caregiving Program, Case Assistance, Information and Referral and other supportive programming
• Develop, implement, manage, support, and evaluate all Care Management Services programs, ensuring alignment with SAGE’s priorities and the achievement of contracted deliverables and outcomes
• Provide ongoing strategic direction to ensure high-quality, affirming, and responsive services

Staff Supervision & Workforce Development

• Provide weekly supervision to all direct reports, including social work interns
• Facilitate a weekly team meeting to review department updates, strategy, and case assignments
• Manage clinical supervision of staff in collaboration with the Senior Director of SAGEServes Supportive Services
• Direct the Care Management social work intern program
• Foster a collaborative, accountable, and supportive team culture

Fiscal Management & Grant Administration

• Manage and oversee departmental and program budgets funded by city, state, federal, and private sources
• Monitor spending to ensure alignment with funding requirements, program goals, and SAGE’s overall budget
• Work collaboratively with the Development and Finance teams to identify new funding opportunities and contribute to grant proposals

Compliance, Documentation & Quality Assurance

• Ensure compliance with program guidelines, funding requirements, and organizational policies
• Maintain complete, accurate, and timely documentation of all care management activities in paper and electronic systems
• Prepare for and participate in program audits with NYC Aging, DOHMH/GMHI, and other funders

External Relations & Advocacy

• Represent SAGE and the Care Management department to government agencies, private funders, and external committees or professional and networking groups
• Cultivate and maintain strong relationships with community partners, government agencies, and other stakeholders to advance SAGE’s mission and expand program impact

Organizational Leadership & Collaboration

• Represent the department at Director-level meetings and other organizational functions
• Foster cross-functional collaboration within SAGE, particularly with Finance, Development, and other departments
• Provide peer-level coverage of similarly scoped responsibilities during colleagues’ leaves or absences to ensure continuity of operations
• Other responsibilities and job duties as assigned

Required Qualifications:

Preferred Qualifications:

Values:

We are looking for a mission-driven leader who upholds equity and dignity while balancing operations with advocacy and community care. This individual is empathetic, culturally responsive, and participant-focused, with strong collaboration, accountability, and strategic leadership skills. They bring a clear commitment to providing excellent, affirming services to LGBTQ+ older adults and to fostering a collaborative, inclusive, and growth-oriented culture for staff.

Role Details:

• The status: This is a permanent, full-time, regular, exempt position
• The location and work schedule: ~35 hours per week, M-F 9:30AM-5:30PM, with occasional evenings and weekends required. This position requires working onsite at SAGE’s NYC headquarters at least two days per week.
• The salary: $105,000
• The benefits: SAGE offers a rich benefits package including: