Human Resource Business Partner at Community Catalyst Inc

Position Overview

The Human Resources Business Partner (HRBP) is responsible for supporting the day-to-day execution of HR services and processes across the organization. Reporting to the Director of People & Culture, this role ensures that HR policies, systems, and practices are applied consistently, efficiently, and in alignment with organizational standards.

This is a hands-on, operational role with a strong emphasis on HRIS optimization, process development, and documentation. The HRBP plays a critical role in strengthening HR infrastructure, improving workflows, and ensuring consistent and reliable employee experience across the organization.

Key Responsibilities

HRIS Optimization & Process Development

• Lead ongoing optimization of the HRIS, including data integrity, workflows, and system functionality within ADP Workforce Now

• Identify gaps in current processes and design, document, and implement standardized HR workflows and procedures

• Develop and maintain clear, accessible process documentation (SOPs, guides, and templates) across all HR functions

• Partner with external vendors and internal stakeholders to resolve system issues and improve functionality

• Support system enhancements related to onboarding, performance management, reporting, and employee lifecycle events

Employee Relations & Issue Resolution

• Serve as a primary point of contact for employee relations matters across the organization

• Manage routine employee relations issues, including performance concerns, workplace conflicts, and policy questions

• Escalate complex or high-risk matters to the Director of People & Culture as appropriate

• Ensure consistent documentation and adherence to established processes

Performance Management Support

• Support administration of performance management processes, including goal setting, review cycles, and performance improvement plans (PIPs)

• Provide guidance to managers on applying performance processes consistently

• Track and follow up on performance-related actions to ensure completion

HR Operations & Process Execution

• Execute core HR processes across the employee lifecycle, including onboarding, job changes, and offboarding

• Partner with Talent Acquisition and HR Operations to ensure smooth coordination of HR activities

• Maintain accuracy of employee records and ensure alignment between systems and documentation

• Support audits and ensure compliance with internal policies and external requirements

Policy Application & Compliance

• Provide guidance to managers and employees on HR policies and procedures

• Ensure policies are applied consistently and fairly across the organization

• Support compliance with employment laws and organizational standards

Data Tracking & Reporting Support

• Maintain accurate tracking of HR activities, including employee relations cases and performance actions

• Support preparation of routine HR reports and data requests

• Ensure data integrity across HR systems and reporting outputs

Employee Experience & Support

• Respond to employee inquiries in a timely, professional, and solutions-oriented manner

• Support a consistent and respectful workplace environment

• Reinforce organizational expectations related to conduct, accountability, and professionalism

Other Duties as Assigned

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field

• 5 –7+ years of HR experience, with strong generalist or operational HR experience

• Demonstrated experience with HRIS management, process improvement, and documentation

• Experience supporting employees in a remote environment

• Strong employee relations experience

• Working knowledge of employment laws and HR compliance

• Experience with ADP Workforce Now or similar HRIS platforms

Key Competencies

• Systems & Process Orientation – Ability to build, improve, and sustain efficient HR systems and workflows

• Execution & Follow-Through – Delivers timely, accurate, and consistent results

• Judgment & Escalation Awareness – Understands when to escalate vs. resolve independently

• Consistency & Fairness – Applies policies and processes uniformly

• Attention to Detail – Ensures accuracy in data, documentation, and execution

• Communication – Clear, professional, and direct