Where is this Customer Service Representative job located?

Hanover, Pennsylvania, 17331, United States

What type of employment is offered for this Customer Service Representative role?

Full-time or part-time position

How can I apply for the Customer Service Representative position at Polymer Concepts Technologies, Inc?

You can apply directly through the application link provided.

Customer Service Representative at Polymer Concepts Technologies, Inc

Customer Service Representative

Polymer Concepts Technologies PBY, Inc. KRS Division dba KRS is responsible for manufacturing aerospace and industrial sealing ring solutions. KRS has a customer portfolio that includes all major players in the Aerospace and Industrial industries. Our business is fully customer focused, with products specifically designed for an engine/airframe application and then produced in small quantities and small lots on highly flexible equipment. Extreme product range fragmentation, complex product design, very high-quality standards and traceability requirements are the peculiarity of KRS.

Our Hanover, PA team is hiring a Customer Service Representative!

Duties and responsibilities are (including but not limited to):

Support and comply with all facility safety rules, policies, and procedures
Managing customer orderbook
Working in customer portals
International shipping and compliance
Process customer orders/changes in system according to established department policies and procedures, provide acknowledgements
First point of contact for order status, quotations, shipping information, customer questions and concerns
Acting as a liaison between customers, sales, and factory regarding new, current, and future requirements
Daily management of customer portals
Identifies delivery problems and proactively consults with proper company personnel and then provides best resolution for our customers
Building and maintaining professional relationships with external and internal customers
Problem solving mindset
Assist AR with research and resolution of invoices as well as the processing of debits and credits
Entering and tracking orders
Follow established processes and procedures to ensure work accuracy
Handling customer complaints and returned goods
Providing pricing and delivery information
Working with engineers to ensure customer requirements are met
Performs additional tasks and duties under direct supervisor, using defined policies and procedures
Streamline and automate processes

REQUIREMENTS:

Bachelor's degree in business related field preferred or Associate's degree in business related field or HSD/GED with minimum of 5 years of customer service experience in manufacturing environment required
Customer service experience within aerospace preferred
Up to 5% domestic travel

Knowledge, Skills, and Abilities

Ability to effectively resolving customer related issues, improving processes and helping in efficiency
Ability to work in a team environment and independently
Communicates with customers and colleagues at all times in courteous, clear, and professional manner
Excellent organizational and communication skills – written and oral
Excellent computer skills with proficiency in MS office
A proven track record of cross-functional interaction
Demonstrated success in problem solving
Must possess strong analytical skills
Ability to solve practical problems and deal with a variety of changing situations
Must be able to prioritize multiple tasks and manage time efficiently
Must possess a detail orientation, be able to work effectively

Physical Requirements

Ability to sit, stand, walk, and move throughout the facility for extended periods
Ability to lift up to 35 pounds occasionally
Must be on-site, no remote work available

Work Environment

Work is performed in a manufacturing and industrial environment.
Majority of time will be spent in the office with occasional time on production floor.

Export Control / ITAR Compliance Statement

This position may require access to information and items subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Access to such information is restricted to U.S. persons as defined under applicable law. Employment in this position is contingent upon the candidate's ability to comply with U.S. export control requirements and, where applicable, the company's ability to obtain any required authorization.

Equal Employment Opportunity Statement

Polymer Concepts Technologies is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform other related duties as assigned, consistent with business needs.

Benefits Highlights:

Safe Harbor 401k Plan with Company match up to 3.5%
Medical, dental, vision and voluntary benefits on the 1st of the month following hire date
PTO
Bonus eligible
Company paid life insurance, short-term disability and long-term disability
Temperature controlled work environment -- yes, even on the production floor!

Customer Service Representative at Polymer Concepts Technologies, Inc – Hanover, Pennsylvania

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