Client Services Coordinator at Dovida – Mount Victoria, New South Wales

About the opportunity

Were looking for a proactive and organised Client Services Coordinator to support our coordination team and ensure clients receive timely, high-quality care. In this role, youll be responsible for scheduling services, maintaining accurate records, and supporting the smooth day-to-day delivery of care.

This role suits someone who is people-focused, highly organised, confident managing competing priorities, and committed to delivering exceptional client service. If you thrive in a fast-paced environment and enjoy being part of a collaborative team, wed love to hear from you.

Why join us?

• A rewarding career where you make a meaningful difference to seniors and their families
• A company that truly values and appreciates your contribution
• A fun, supportive team culture with fortnightly team lunches
• Annual Appreciation Day and access to our Employee Assistance Program + more!

Key Responsibilities

• Manage daily rostering and scheduling to ensure clients receive timely, consistent services
• Coordinate changes to shifts, leave coverage, and urgent staffing needs
• Maintain accurate client and Caregiver records in the client management system
• Ensure prompt and professional communication with clients and Caregivers
• Support after-hours and weekend on-call roster coordination
• Manage incident reporting, feedback, and follow-up to support quality care
• Work collaboratively with the broader team to ensure smooth service delivery

About you

• Rostering experience is essential
• Experience in the aged care or disability sector is highly desirable
• A strong team player who contributes positively to a collaborative environment
• Personable, approachable, motivated, and reliable with a can-do attitude
• Able to build strong relationships and rapport with internal teams and clients while delivering exceptional customer service
• Confident using technology and able to quickly learn new systems
• Strong communication, problem-solving, time management, and conflict-resolution skills
• Proficient computer skills, including Microsoft Office and Excel
• Flexible, adaptable, and able to remain calm under pressure in a fast-paced environment

About Us

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian Work Rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role

#li-onsite