Director of Reservations in Mundelein, Illinois at Transitional Care of Lake County LLC

Thrive of Lake County is Hiring!

If you want to work with a company who values and appreciates its employees, join Thrive of Lake County and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior, rapid rehabilitation experience.

Our Director of Reservation play a vital role in our resident and guest outcomes and overall experience. We are looking for skilled Director of Reservations to become a part of our facility's compassionate and hospitable care-giving team.

If you are dedicated, compassionate, dependable and energetic – WE WANT YOU!

The Director of Reservations will be primarily responsible for census development, referral to admission conversion process, reviewing hospital referrals, entering orders and ensuring a smooth and comfortable transition into the resort.

Admissions or Marketing Experience Preferred!

Think you have what it takes? We want to hear from you!

Awesome Benefits that Ignite Team Members can expect:

• COMPETITIVE WAGES
• GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION
• 401K PLAN WITH EMPLOYER MATCH
• PAID TIME OFF
• HOLIDAY PAY
• VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY
• SHORT-TERM AND LONG-TERM DISABILITY
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• EMPLOYER PAID LIFE INSURANCE
• HOSPITALITY AND TEAMWORK FOCUSED CULTURE
• ON DEMAND PAY
• ADVANCEMENT OPPORTUNITIES

Thrive is an Equal Opportunity Employer.

Education & Experience

• High school diploma or GED required; associate’s or bachelor’s degree in healthcare administration, business, or a related field preferred
• Minimum of 1–2 years of experience in admissions, healthcare administration, or a skilled nursing facility strongly preferred
• Experience with insurance verification and prior authorizations is highly desirable

Knowledge of Healthcare Regulations

• Familiarity with HIPAA regulations and patient confidentiality requirements
• Understanding of Medicare, Medicaid, and managed care insurance plans
• Knowledge of skilled nursing admission criteria and documentation requirements

Technical Skills

• Proficiency in electronic health records (EHR) systems
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to manage digital documentation and admissions tracking systems

Communication & Interpersonal Skills

• Strong verbal and written communication skills
• Ability to effectively communicate with hospitals, physicians, patients, and family members
• Professional demeanor with a customer service-focused approach

Organizational & Multitasking Skills

• Excellent attention to detail and accuracy
• Ability to manage multiple admissions, referrals, and deadlines simultaneously
• Strong time management and prioritization skills

Duties-Related Competencies

• Coordinate and process incoming referrals and admissions
• Verify insurance coverage and obtain necessary authorizations
• Collaborate with clinical staff to ensure appropriate patient placement
• Maintain accurate and complete admission records
• Serve as a liaison between the facility, hospitals, and families

Problem-Solving & Decision-Making

• Ability to assess patient eligibility and resolve admission-related issues
• Strong critical thinking skills in a fast-paced healthcare environment

Other Requirements

• Ability to work flexible hours, including occasional weekends or evenings
• Knowledge of local healthcare networks and referral sources is a plus