Termite Outbound Appointment Setter in Phoenix, Arizona at Moxie Pest Control

Moxie Pest Control is BOOMING in the Phoenix Valley, and we’re excited to add more awesome people to our growing office team!

We’re currently hiring for full-time Termite Outbound Appointment Setters—a role that plays a huge part in keeping our service teams busy and our customers taken care of.

This position is primarily focused on outbound calling and scheduling termite inspections. You’ll be connecting with new and existing customers, helping them get on the schedule, and making sure they feel taken care of every step of the way.

If you enjoy talking to people, staying busy, and turning conversations into booked appointments, you’ll fit right in. We have an amazing group of kind, hard working people here in the office, and we are thrilled to add more people to our group. We work together to provide fanatical customer service for our customers, and they love Moxie Pest Control!

Our office has a very upbeat, fun environment. We have frequent office games with great prizes (swag items, gift cards, movie tickets, catered lunches). Semi-annually we host events for our employees and their families to attend. The happier our customers are, the more fun we have!

As an Outbound Appointment Setters, you are empowered to make decisions that directly affect your career as well as our company's success. In your first few months, you will learn how to effectively and efficiently help all types of customers, mainly through outbound phone calls and scheduling appointments.

Responsibilities

This position includes speaking with customers over the phone. Specific duties/roles may include:

• Make outbound calls to schedule termite inspections for new and existing customers
• Keep a steady call flow while having real conversations (not robotic scripts)
• Handle questions or hesitations and guide customers toward booking an appointment
• Respond to customer emails and texts to help confirm and support scheduling
• Work closely with our termite service teams to keep schedules running smoothly
• Assist with follow-up calls related to billing, warranties, and quality checks
• Accurately update customer information and appointment details in our system
• Complete admin tasks like data entry and account updates
• Join team trainings and meetings to keep improving your skills and knowledge

This role is great for someone who likes staying busy, being on the phone, and helping customers take the next step—it’s not a behind-the-scenes desk role.

This position has the opportunity for quick advancement. Starting pay is $18/hour, with the listed pay range reflecting entry-level earnings for this department. If you are hardworking, positive, and detail-oriented, you WILL be rewarded. We love to promote from within, and there is strong potential to earn more in higher-level roles.

About Moxie Pest Control

We improve the quality of life for our customers, team and community. With a central focus on service, expertise, and building life-long connections with our customers, Moxie’s #1 goal is making our customers feel at home in their home again by reaching its #2 goal of delivering the most valuable pest control services available.

We achieve this goal by not setting handle time limits. Rather, we encourage our employees to take the time to make genuine connections with customers so that they can be the solution for them.

We utilize our core values to drive our decision making every day. We aim to Do the Right Thing, Be the Solution, Be Nice and Keep Improving.

As a member of the Moxie team, you will be provided constant support from fellow team members. We know every role plays a vital part in helping reach company goals. We believe in striving to do the right thing because we genuinely care about our customers, the work we do, and our personal and professional character.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Please copy and follow this link in order for your resume to be considered.

https://assessment.predictiveindex.com/bo/z57/AZ-Termite-Scheduling-Outbound