Experiential Retail Manager at Kraken-Penn Quarter – Washington, District of Columbia

About Kraken-Penn Quarter

Kraken's Penn Quarter location is situated in Washington Downtown DC, and offers guests an opportunity to release their inner Kraken! Onsite activities include axe throwing and rage rooms, and cater to groups large and small for the ultimate bonding experience.

About the role

Unit managers are expected to lead the team in providing outstanding service that surpasses our guests' needs and anticipations. An adept Unit Manager excels in bustling, high-stress situations and maintains a keen awareness of both guests' and team members' requirements. They possess strong problem-solving abilities, collaborating with their team to resolve any service-related concerns or inquiries to the guests' contentment. Their role involves blending professionalism with a friendly demeanor, ensuring uniformity in both service and product quality.

What you'll do

• Lead the management team in delivering the unexpected to our guests.
• Run weekly manager meetings to share knowledge and understanding of upcoming events and information
• Upholding an orderly and tidy front-of-house space- Contributing to the set-up and shutdown procedures
• Committing unwaveringly to uphold the brand's standards throughout your shift
• Ensuring adherence to safety protocols and maintaining the highest quality of food and beverages
• Handling online reservation systems for precise internal data monitoring and enhancing the guest experience
• Efficiently overseeing the check-in areas, administering waivers, and facilitating guest experiences
• Guaranteeing guest satisfaction and adeptly managing any grievances
• Fostering strong relationships with guests and team members
• Consistently representing the Kraken brand in a positive manner
• Working in tandem with partners to support their product promotions within our venues
• Orchestrating exceptional Kraken-themed events that captivate and entertain
• Being a model of relentless precision and positivity, with keen attention to detail and a spirited drive for excellence

Qualifications

• Relevant service or hospitality experience
• Ability to work safely and efficiently
• Ability to speak to groups
• Experience working with Point of Sale (POS) and reservation systems
• Experience with Microsoft 365 Products
• Flexible availability, including night and weekends
• Commitment to and alignment with the company's Core Values
• Ability to stand and/or walk for prolonged periods of time
• Ability to lift and carry up to 25 pounds for short periods of time
• Must have valid DC ABRA Manager On Duty license

The pay range for this role is:
50,000 - 55,000 USD per year(Kraken-Penn Quarter)