Customer Service Representative at TopView Sightseeing – New York, New York

Customer Service Representative

TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.

We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.

Availability Requirements:

● MUST be able to work Weekends and Holidays.

● This is not a remote position.

● Shifts may vary, with potential start times as early as 12 AM.

Responsibilities and Duties

● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.

● Assist customers with bookings and sales over the phone, in person, and online.

● Demonstrate in-depth knowledge of our products and services.

● Perform various administrative tasks in a fast-paced environment.

● Adhere to company policies and procedures.

● Greet and assist all office visitors in line with company standards.

● Maintain organized records and a clean reception area.

● Support the Customer Service Assistant Manager with additional administrative duties.

● Not limited to the above duties

Qualifications and Skills

● Strong customer service skills.

● Geographical knowledge of Manhattan is a plus.

● Must be computer proficient - data entry, emailing, internet researching, faxing, and others.

● CRM Knowledge and Zendesk a +

● Project management software a +

● Time management skills

● Knowledge of Google workspace is a +.

● Understanding Excel and formulas is a +.

● Problem-Solving Capabilities.

● Excellent (verbal and written) communication skills.

● Positive attitude and enthusiasm.

● Requires a professional demeanor.

● Team player with good organizational and interpersonal skills.

● Able to multitask.

● Must come to work presentable and well-groomed.

● Business casual attire at all times.

● Available for on-call (weekdays/weekends).

● Available to work on Weekends and all Major Holidays.

● Exceptional attendance

Other experience:

● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)

Job Types: Seasonal

Salary: $17.00 - $20.00 per hour

Benefits:

● Employee discount

Schedule

● 8-hour shift, with varying times. Can be as early as 8 am.

● Holidays

● Overtime

● Midday/Evening/Overnight

● Weekend availability

Ability to commute/relocate:

● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience:

● Microsoft Excel: 1 year (Required)

● Customer service: 1 year (Required)

Work Location: In person