Loan Servicing Representative II at NBKC BANK – Kansas City, Missouri

Summary Description

nbkc bank is currently looking for a Loan Servicing Representative II to join our Loan Administration team.

As a Loan Servicing Representative II, you will handle tasks like booking loans, preparing cashier’s checks, and reviewing loan quality. You’ll also maintain loan and customer info, quote loan payoffs, process wires, and help with reconciliations and document scanning.

This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO headquarters. We’re looking for someone who is excited to come into the office 3 days a week while enjoying the flexibility of working from home.

Interested in learning more? Check out more details below.

What you’ll do

• Book loans onto core system; prepare cashier’s checks for loan fundings and fee disbursements.
• Conduct booked loan quality reviews and file original documents.
• Answer phone calls and monitor incoming requests via shared internal inbox.
• Post transactions to core system including payments, loan advances, payoff, pay-to-zero, non-accrual, charge-offs.
• Maintenance loan and customer information in core system including adding and waiving charges, updating addresses, adjust bill memos, corrections.
• Quote loan payoffs for internal and external customers.
• Participation posting and balance verification.
• Prepare wires.
• Department general ledger and account reconciliations.
• Verify and maintain customer financial documents to satisfy reporting covenants.
• Update interest rate tables in System Administration.
• Prepare and file releases on all collateral types in all states (i.e. mortgages/deeds of trust, assignments of rents, vehicles, UCCs) and cancel flood determinations.
• Customer statement and notice mailing.
• Assist in obtaining invoices for escrow disbursement processing.
• Document scanning for permanent retention.
• Assist Loan Officers, Loan Coordinators and Loan Documentation Specialists
• Follow all applicable policies, procedures, laws and regulations.
• Performs other duties and projects as assigned

What you’ll bring

• High school diploma or GED required
• 2-3 years previous experience in bank loan operations or servicing, the mortgage industry, consumer finance or other related activity required.
• General computer skills.
• Preferred experience with Microsoft Office, Finastra Phoenix, nCino, LaserPro, and DocuSign applications.
• Possess a good understanding of loan structuring, pricing, and analysis of typical collateral items.
• Thorough understanding of standards, practices, methodologies, and regulatory requirements.

Bonus Points

• Ability to work accurately with close attention to detail in a high-volume environment.
• Ability to take initiative and prioritize tasks; excellent time-management and problem-solving skills.
• Professional demeanor, tact/diplomacy.
• Ability to maintain confidentiality of sensitive information.
• Flexibility with the changing requirements and priorities of the business.
• Excellent verbal and written communication skills.
• Strong team player with effective interpersonal skills, ability to work closely with individuals and groups at all organization levels, ability to work independently and as part of a team.
• Excellent customer service skills.
• Possess analytical and active listening skills.
• Strong technical aptitude.

Our Hiring Process

After we review your application and feel you’re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

What you’ll love about us:

Benefits & Perks:

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO – we got you covered!)
• Enjoy 4 weeks of paid time off, 12 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that’s a sweet deal!
• Spend time bonding with your family with paid parental leave options
• Care for your whole person with access to our EAP and behavioral health advocates
• Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That’s serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

About nbkc:

nbkc isn’t your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

nbkc has been proud to be recognized as one of Kansas City’s Best Places to Work for 5+ years by the Kansas City Business Journal. We’re pretty proud to work here and we know you will be too!

Join us to find out!

nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation

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