Patient Care Coordinator at Care Alliance – Cleveland, Ohio

Our Mission

To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all.

Our Vision

Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence, ensuring every patient receives the care they deserve with dignity, respect, and unwavering support.

Our Values

1. Accessibility:
   We are committed to eliminating barriers to care, ensuring that every individual—regardless of background or circumstance—has access to high-quality healthcare.
2. Collaboration:
   Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals.
3. Accountability:
   We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence.
4. Compassion:
   We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding.
5. Innovation:
   We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community.
6. Excellence:
   We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences.

Community Impact:
We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships.

Position Summary:

Working with Care Alliance Health Center patients as part of the Patient- Centered Medical team, Patient Care Coordinators address and reduce barriers to care. Activities include health care navigation, benefits enrollment and usage, population-specific interventions, community case management, and patient advocacy.

Task Responsibilities & Competencies:

*Include but are not limited to:

· Screen patients for eligibility, support enrollment, recertification, and follow up as appropriate. Benefits may include Medicaid, Medicare, SSI/SSDI, CHAP, SNAP, WIC, etc.

· Based on provider referral and patient screening, connect patients to available community resources such as reduced fare bus tickets, housing support, income and food support, job training, etc.

· Support patient comprehension of their diagnosis, treatment plan, and next steps, and connect patients to the appropriate licensed clinical professional.

· Work with providers to coordinate specialty care outside Care Alliance

· Assist patients with scheduling appointments; coordinating prior authorizations or insurance benefits; basic understanding of procedures; retrieval of specialty care reports, results, or visit summaries and appropriate follow up.

· Support enrollment and use of private benefits such as pharmaceutical assistance programs

· Identify and address non-medical barriers to health and self-sufficiency such as transportation, housing, income, recreation, and education.

· Establish and maintain positive relationships with community resources and social service agencies to link patients appropriately.

· Link patients to other experts such as Legal Aid or housing case managers and follow up with patients and external providers accordingly.

· Conduct daily review of outstanding referrals including appointments to be scheduled, patient navigation, and specialty visit results.

· Support engagement in primary care and provide support and assistance to clients in gathering and completing all necessary documents, submitting to applicable agencies, and appropriate follow-up.

· Educate patients on how to use new insurance options such as basics on managed care network coverage and drug formularies.

Minimum Education and Experience:

Required:

· Associate’s degree and/or commensurate experience may be considered, BA degree in social work, family development, healthcare administration or a related field preferred.

· 1-3 years’ experience in at least one of the following areas: case management or counseling, experience, experience working with vulnerable populations, mental illness, and/or substance abuse.

· Experience using EPIC or another EHR is an added plus.

· Knowledge of relevant community resources and ability to work collaboratively with community service providers.

· Ability to work independently and as part of a multi-disciplinary team of staff at various skill and professional levels.

· Strong problem-solving skills

· Ability to plan, organize and complete paperwork in timely manner and maintain confidentiality

· Commitment to the mission of Care Alliance Health Center