Customer Service at Friday Services – Brevard, North Carolina

Position Title: Customer Service

Job ID: 138659

Friday Services is seeking a dependable and motivated individual, with a background in manufacturing and administrative roles to support customer operations for our client in Brevard, NC.

Job Position: Customer Service

Location: Brevard, NC 28712

Pay Rate: $18.00/hr

Shift: 1st 8a-4:30p M-F

Position Overview
Serve as the primary liaison between customers and internal teams (Production, Shipping, Accounting, Freight, etc.), ensuring smooth order processing and on-time delivery in a fast-paced manufacturing environment.

Key Responsibilities

• Enter, confirm, and process customer orders in the ERP system, ensuring accuracy and completeness.
• Provide order acknowledgements, pricing verification, and proactively resolve order discrepancies or billing issues.
• Coordinate closely with Production and Shipping to align orders with customer specifications and delivery schedules.
• Process customer setup, finished goods setup, quotes, credits, returns, and exchanges, and support billing.
• Communicate professionally with customers, internal teams, and other stakeholders via phone and email.
• Assist with ERP setup tasks, documentation management, and support continuous improvement initiatives.

Qualifications & Skills

• High school diploma or GED required.
• 2-5 years of customer service experience, ideally in a manufacturing or production environment.
• Demonstrated proficiency with ERP systems (e.g. SAP, Oracle, NetSuite) and Microsoft Office Suite (Excel, Word, Outlook).
• Strong organizational skills with excellent time management, attention to detail, and ability to multitask in a fast-paced setting.
• Exceptional communication and interpersonal skills, capable of building rapport internally and externally.
• Proactive problem solver who takes ownership and works independently while collaborating across teams.
• Bilingual candidates (especially Spanish) a plus.

Preferred Attributes

• Positive attitude with a willingness to learn and adapt.
• Ability to occasionally handle moderate physical tasks (e.g., lifting up to 25 lbs., walking through plant areas).

#INDC