Orthodontic Front Desk- Peninsula at Hampton Roads Pediatric Dentistry – Williamsburg, Virginia

Why you should join us!

At Prime Orthodontics, we specialize in creating healthy, confident smiles for patients of all ages. Our expert team is committed to providing personalized, state-of-the-art care in a comfortable and friendly environment. We endeavor to help our patients achieve the smile they've always dreamed of!

About the role

• We are currently looking for an energetic, motivated and EXPERIENCED Front Desk Receptionist to join our team!
• This position performs a variety of customer service/patient care duties while promoting quality orthodontic care for patients, and a safe environment for all.

What you'll do

• Greet patients and parents in person and over the phone
• Provide exceptional customer service/patient care to patients and their families
• Verify against the schedule that the correct patient is being checked in/out
• Ask for new patient paperwork and necessary information from patients/parents
• Schedule appointments for patients
• Answer telephone calls, check messages, return telephone calls
• Fax/Email correspondence to referring offices, parents, etc.
• Collect monies for copays, patient portion of bill, etc.
• Run daily reports and balance end of day
• Process outgoing mail and distribute incoming mail
• General housekeeping – pick up the trash, clean reception area, keep administrative areas clean
• Other administrative duties as requested by doctor or management

Qualifications

• Prior Orthodontic Front Desk experience REQUIRED (minimum 1 yr, can be for other medical practices)
• Possess professional attitude and exceptional relationship/communication skills
• Ability to work well with people of all ages
• Ability to maintain outgoing, friendly attitude even under pressure
• Ability to work with interruptions and to manage multiple priorities
• Ability to write clearly, concisely, logically and legibly
• Basic knowledge of computer and dental software
• Ability to complete tasks within allotted time frame
• Ability to satisfactorily perform essential duties of position

Required Technology:

• Prior knowledge of/experience with dental software
• Experience working with computers
• Knowledge of/experience with 10-key calculator
• Experience working with telephones & fax machines

Preferred Skills & Experience:

• Dentrix software experience is a strong plus!
• 1-3 years prior administrative experience
• 1-3 years prior customer service/patient care experience, especially for an orthodontic office