CUSTOMER SERVICE REPRESENTATIVE at Blessing Hospital – QUINCY, Illinois

PAY RATE: $16.24-$21.92
BASED ON RELEVANT EXPERIENCE

COMPETITIVE BENEFITS
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• 401K + 4% matching
• Up to 4 weeks paid time off in first year
• Onsite childcare - Quincy location
• 24/7 Wellness Center access
• Educational assistance opportunities

JOB SUMMARY
This position works to improve customer relations and provide support to all departments by receiving all incoming phone calls and directing them to the appropriate staff. This position helps customers find the equipment and products to meet their home care needs. This position requires an individual with interpersonal skills conducive to positive customer and employee relations.

Must have the ability to read and write clearly, follow and give instructions. Must have the ability to use a calculator, computer and type. Prior experience or on-the-job training required. Must be able to successfully complete orientation/training program prescribed by Denman Medical. Must be capable of lifting heavy loads (up to 40 lbs.), walking, bending, squatting, reaching, kneeling, pushing, and pulling.

This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals, and direction of the Performance Improvement / Patient Safety Plan at Blessing Hospital.

JOB QUALIFICATIONS
Education/Training/Experience
REQUIRED:

• Must have good telephone techniques and a good telephone voice.

• High School Diploma or equivalent (GED)

PAY STATUS

• Non-Exempt Hourly

EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.