Customer Support Representative at Culinary Stainless Fabricators – Salem, Oregon

We are seeking a professional and detail-oriented Customer Support Representative to manage client communications, order coordination, and service inquiries. This role serves as a key point of contact between customers and internal production teams to ensure accurate order processing and timely project delivery.

Key Responsibilities

Customer Communication

Respond to inbound calls, emails, and inquiries

Provide order status updates and production timelines

Address customer questions regarding products, pricing, and specifications

Order Processing & Coordination

Enter and manage customer orders accurately

Coordinate with operations and production teams to confirm specifications

Track custom fabrication projects and ensure on-time delivery

Issue Resolution

Resolve order discrepancies, shipping issues, and billing concerns

Escalate complex technical matters to appropriate departments

Maintain detailed documentation of customer interactions

Administrative Support

Maintain CRM or internal tracking systems

Prepare quotes and assist with basic sales support

Support follow-up communication for outstanding payments (when applicable)
Qualifications

• 1–3 years of customer service experience

• Strong verbal and written communication skills

• Proficiency in Microsoft Office and basic computer systems

• Ability to multitask in a production-driven environment

• High attention to detail and organizational skills