Senior Software Engineer at Whip Networks, Inc. – New York, New York

Helix is our next-generation system built with long-term scale, efficiency, and operational excellence in mind. We’re rebuilding core capabilities the right way: stable foundations first, automation and self-service second, shared services third. The Platform team builds the reusable infrastructure, patterns, and tooling that every Helix service depends on.

As a Senior Software Engineer on the Helix Platform team, you will build and operate the foundational services, tooling, and patterns used across the Helix ecosystem. You’ll work heavily in Go, build gRPC + REST APIs, design multi-tenant data models in PostgreSQL (JSONB included), and ship production workloads on Kubernetes (EKS) using Helm + GitHub Actions. This role is ideal for someone who loves both shipping features and strengthening the platform underneath them, performance, reliability, security, operability, and clean developer experience. This is a remote role based in Los Angeles or New York City.

• Build and operate core Helix services and shared platform capabilities (tenant foundations, auth patterns, metadata and records patterns, eventing patterns, shared libraries)
  

• Design and implement APIs using gRPC protobuf and REST
  

• Work in PostgreSQL every day, including schema design, migrations, JSONB modeling, and performance tuning
  

• Deploy and run services on AWS EKS, including ALB ingress, health checks, scaling, and production debugging
  

• Publish and consume events via Kafka and design event contracts that hold up over time
  

• Improve developer velocity by contributing to Helm templates, CI CD workflows, service scaffolding, and configuration standards (including secrets and environment management)
  

• Raise the bar on testing, code quality, observability, and operational hygiene
  

• Mentor other engineers and lead technical conversations that unblock teams

What Success looks like:

In the first 3 to 6 months you should be able to:

• Ship meaningful platform improvements that reduce friction for multiple Helix service teams
  

• Own a capability end to end (design through rollout) that becomes a reusable pattern across services
  

• Find and fix at least one production reliability or performance issue (database, ingress, scaling, eventing, etc)
  

• Improve standards in a way that sticks (tests, CI checks, runbooks, dashboards)
  

What You Will Bring:

• Strong backend engineering experience and production ownership
  

• Experience building microservices and running them in production
  

• Go experience, or deep systems language experience and you can ramp to Go quickly
  

• API design experience, gRPC and protobuf experience is a strong plus
  

• Strong PostgreSQL fundamentals and real experience with migrations and performance tuning
  

• Kubernetes experience in production, EKS is a plus
  

• A practical quality mindset, you write tests and you care about operability
  
  

Nice to have:

• Multi tenant SaaS experience and an opinion on tenant isolation and authorization boundaries
  

• Kafka experience (consumer groups, idempotency, event schemas)
  

• Envoy or gRPC Web experience
  

• Helm, GitHub Actions, Terraform, AWS networking and ingress patterns
  

• Observability experience (structured logs, metrics, tracing, OpenTelemetry)

What We Have To Offer:

Your wellbeing is our priority. We want our Whipsters to feel set up for success at work and at home! We offer a competitive health plan so you can choose the right plan for you and your loved ones! We offer wellbeing bundles to ensure your mental and physical health resources are at your fingertips. Whip’s People Team is committed to your happiness and growth in every aspect of your life! Here are some other perks:

• Competitive Maternity/paternity leave

• Remote office stipend
• Flexible PTO
• Referral bonuses
• Access to FSA plans
• 401k retirement plan
• Monthly mobile reimbursement

The anticipated annual base salary for this position is $160,000 - $180,000 + bonus. Additionally, you will be eligible to participate in our robust medical, dental, vision, retirement, and other benefit plans. The actual base salary offered depends on a variety of factors, which may include as applicable, the location in which the applicant lives and/or from which they will be performing the job, job-related skills, experience, and relevant education/certifications or training.

Equal Opportunity Employer:

At Whip Media, we are all Whipsters! We strive to create an inclusive, diverse environment where you are encouraged to bring your whole self to work. We value unique perspectives, ideas, authenticity, and welcome, as well as support, points of view which drive your own growth alongside that of the company. Whip Media has made a commitment to continue to grow our diverse workplace and partners with organizations that provide us with a range of candidates from diverse backgrounds. We foster a people-centric environment that promotes and evaluates belonging and inclusion and actively strives to bridge any gaps that exist between employee groups.