Operations Coordinator at Terra Landscape – San Leandro, California

About Us

Terra Landscape is an award-winning, full-service landscape management company proudly serving the Bay Area for over 50 years. We provide top-quality landscape maintenance services for HOA, commercial, and municipal clients. Our success is built on professionalism, teamwork, and a strong commitment to employee development.

Learn more at www.terralandscape.com.

Position Overview

We are seeking a highly organized, detail-oriented Operations Coordinator with a strong customer service mindset to support our landscape operations team. This role serves as a key communication hub between field crews, managers, office staff, and clients.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in keeping daily operations running smoothly and efficiently. At Terra Landscape, we value teamwork, accountability, clear communication, and continuous improvement.

Key Responsibilities

• Coordinate daily job schedules and requirements with maintenance and irrigation managers
• Prepare and assist with work orders for landscape maintenance and irrigation services
• Follow up with customers to ensure clear communication and issue resolution
• Support office staff with contracts, billing coordination, and material and plant orders
• Track material orders and assist with delivery coordination
• Actively manage and update CRM systems and follow up on new and existing customer leads
• Serve as backup support for the Office Manager by answering and directing incoming calls as needed
• Participate in weekly department and coordination meetings
• Act as a liaison between field crews and office staff to ensure work is completed accurately and on schedule
• Provide general administrative and operational support as needed
• Perform other duties as assigned

Qualifications

Education

• High school diploma or equivalent required

Experience

• 2+ years of experience in an administrative or operations coordination role preferred

Knowledge, Skills, and Abilities

• Strong customer service orientation and interest in the landscape industry
• Excellent organizational and time-management skills
• Ability to manage multiple schedules, tasks, and priorities simultaneously
• High attention to detail and ability to follow established processes and procedures
• Strong verbal and written communication skills
• Bilingual in English and Spanish required
• Proficiency with Google Workspace and Microsoft Office Suite including Excel, Word, and PowerPoint
• Experience with CRM systems preferred

Compensation & Benefits

• Hourly pay range: $24 to $30 per hour, based on experience
• $1,000 sign-on bonus
• $500 paid at start
• $500 paid after 90 days
• Monthly performance bonus program with eligibility for quarterly bonuses
• Health, dental, and life insurance
• Retirement plan with employer matching
• Paid time off and paid sick leave
• Paid training and career development opportunities