Medical Office Assistant at Appalachian Regional Healthcare System – Boone, North Carolina

Location: Boone, North Carolina | Full-Time
Compensation: Starts at $17.87/hour, based on education, experience, certification, and internal equity.
Status: Non-Exempt

As a Medical Assistant I at UNC Health Appalachian, you’ll play a key role in delivering high-quality outpatient care by supporting both clinical and administrative functions. You’ll work alongside providers, nurses, and administrative staff to ensure patients receive safe, efficient, and compassionate care. Located in the heart of the Blue Ridge Mountains, Boone offers a perfect balance of community, culture, and outdoor adventure.

• Compensation: Starts at $17.87/hour, based on experience, education, and internal equity.

• Schedule: Monday thru Friday 8-hour shifts
• Benefits: Comprehensive medical/dental/vision, retirement with match, PTO, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts.

• Provide both clinical and administrative support in a fast-paced outpatient medical office

• Assist with exams, procedures, vital signs, and patient preparation under provider supervision

• Maintain accurate patient records within the electronic health record (EHR)

• Schedule appointments, answer inquiries, and support smooth clinic flow

• Educate patients about treatments, medications, and procedures

• Ensure a professional, patient-centered environment that promotes safety and comfort

• High School Diploma or GED required

• Previous experience in healthcare or a clinical setting preferred

• Basic Life Support (BLS) issued by the American Heart Association (required at hire)

• RMA, AAMA, or CCMA certification required within one year of hire

• Strong multitasking and organizational skills

• Excellent communication and interpersonal skills

• High attention to detail and commitment to accuracy

• Ability to work effectively in a team-based healthcare environment

• Basic understanding of medical terminology and EHR systems

• Standing, walking, and sitting for extended periods

• Lifting/carrying medical supplies and equipment (up to 50 lbs occasionally)

• Frequent bending, reaching, and manual dexterity for procedures and equipment use

• Clear verbal communication with patients and team members

• Indoor clinical environment with exposure to medical equipment and instruments

• Regular interaction with patients, providers, and support staff

• Adherence to safety, infection control, and regulatory protocols

• May require flexibility in scheduling, including occasional evenings or weekends

Career Growth: Access to tuition reimbursement, continuing education, and clinical career pathways
Impactful Work: Your support directly contributes to patient safety, quality outcomes, and community wellness
Team Culture: Collaborative, mission-driven, and committed to excellence and compassion
Mountain Lifestyle: Live and work in one of North Carolina’s most beautiful and desirable regions

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.