Administrative - Quality Assurance Specialist at Command Investigations, LLC – Lancaster, Pennsylvania

Command Investigations, LLC is seeking a Quality Assurance Specialist to join our team. This is a great opportunity for detail-oriented individuals with strong proofreading and computer skills who are eager to ensure accuracy, maintain reporting standards, and support the timely delivery of investigative reports in a fast-paced environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

Pay: $15.00 - $17.00 per hour

Schedule: Full-time, in-person 8 AM – 5 PM

How We Take Care of You:

• Accrued Paid Time Off

• Medical, Dental, Vision, and Life Insurance

• 401(k) Plan

• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

In this role, you will review investigative reports to ensure accuracy, clarity, formatting consistency, and compliance with company reporting standards and client-specific requirements. You will support the timely completion of cases by identifying discrepancies, coordinating corrections with report builders, and preparing finalized reports for delivery. This role requires strong attention to detail, excellent proofreading skills, and the ability to manage multiple cases while maintaining accuracy and efficiency.

• Review surveillance and investigative reports for accuracy, clarity, grammar, and compliance with internal reporting standards.

• Ensure narratives follow company templates and maintain objective, professional language.

• Verify that photographs, timestamps, and supporting documentation accurately reflect surveillance activities.

• Confirm that reported billable hours align with investigative timelines and case activity.

• Identify discrepancies or inconsistencies and coordinate corrections with report builders or investigators.

• Ensure reports meet client-specific reporting instructions and documentation requirements.

• Prepare finalized reports for delivery by verifying attachments, photographs, and supporting documentation.

• Coordinate report delivery through appropriate channels, including email, secure links, or client portals.

• Assist with invoice verification and documentation review prior to case closure.

• Monitor report workflow status and escalate cases that are approaching service deadlines or require additional attention.

• Provide administrative support related to report quality assurance and documentation as needed.

What We Are Looking For:

• Exceptional attention to detail and accuracy.
• Strong proofreading, grammar, and written communication skills.
• Ability to review reports critically and identify discrepancies or inconsistencies.
• Strong organizational and time-management skills with the ability to manage multiple cases simultaneously.
• Ability to work independently while maintaining productivity and quality standards.
• Professional judgment when handling sensitive or confidential investigative information.
• Strong computer skills and ability to navigate internal reporting systems and client portals.

What You Will Bring:

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree preferred.
• 1–3 years of administrative, quality assurance, proofreading, and/or report review experience preferred.
• Familiarity with investigative or surveillance reporting processes preferred.
• Demonstrated ability to review documentation for accuracy, completeness, and compliance with established standards.
• Proficiency with Microsoft Office applications, including Word and Outlook.
• Must be able to work independently, maintain attention to detail, and manage multiple assignments effectively.
• Regular, predictable attendance is an essential function of the job.
• Willingness to work the required schedule.
• Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information.

• The employee should have the ability to lift up to 25lbs/11.34kg regularly and up to 100lbs/45.36kg on occasion.

• The employee will be required to sit, stand, and/or walk for long periods at a time.

• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.

• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.