Veterinary Hospital Assistant Manager at Cornwallis Road Animal Hospital – Durham, North Carolina

At Cornwallis Road Animal Hospital, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Cornwallis Road allows you to work with animals and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm.

Ideal Candidate:

• Strong communication skills to collaborate with multidisciplinary teams
• Possesses an exceptional attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Takes responsibility for work and completes work accurately and timely
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Operational Leadership through overseeing daily room flow, treatment board management, and surgery coordination; monitoring patient throughput and adjusting staffing assignments as needed; identifying and resolving workflow bottlenecks in real time; ensuring adherence to hospital protocols and standards of care and maintaining operational consistency across all back-of-house functions.
• Team Supervision and Accountability by providing daily supervision of technicians and assistants; delivering in-the-moment coaching and performance feedback; reinforcing hospital culture, expectations, and professionalism; supporting onboarding and structured training of new hires; escalating employee relations concerns to the Operations Manager as appropriate; develop employee schedule based on needs of the DVM schedule and overseeing PTO request for RVT, Va and Ta staff members.
• Training and Development of staff by supporting skills development and competency tracking; assisting in maintaining training checklists and protocols; ensuring surgical and treatment standards are consistently followed and partnering with DVMs to improve case support efficiency.
• Support Performance through monitoring operational metrics including appointment utilization, labor efficiency, workflow efficiency; communicating trends and opportunities to the Hospital Manager and supporting action plans to improve efficiency and patient care delivery
• Client Service
• Support service recovery when needed
• Ensure client communication standards are upheld

Promote a positive, professional client experience

Required Skills/Abilities

• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.
• Ability to always communicate professionally and effectively and maintain professionalism in emotionally charged / challenging situations.
• Ability to provide high quality customer service embodying a yes culture for clients.
• Ability to work effectively as a member of a team.
• Ability to work effectively with computers, software, and electronics.

Physical Requirements:

• Ability to lift patients with or without reasonable accommodations.
• Ability to sit or stand for extended periods of time and walk intermittently?
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• 3+ years veterinary hospital experience required
• 3+ years prior supervisory or lead experience preferred
• Strong understanding of veterinary workflow and surgery support
• Ability to lead with accountability and professionalism
• Strong organizational and communication skills
• Comfortable managing multiple priorities in a fast-paced environment

Perks and benefits include:

• Tuition assistance for veterinary assistants interested in becoming credentialed technicians
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.