Customer Service Product Specialist at Compulink Cable Assemblies of Florida, INC – St. Petersburg, Florida

Report to the Program Manager. The primary goal of this position is to add “value” to our customer relationships by providing a positive customer experience, managing our customer’s accounts, and being a steward of our customers’ affairs and trust. This position functions as the representative of customer interest with Compulink and through timely order entry, execution, and follow-up assistance to ensure that all or the customer’s requirements are met or always exceeded.

Essential Duties and Responsibilities:

1) Providing a positive customer interface.

· You are a primary point of contact to our customers. As such approach and attitude always need to foster customer trust and goodwill.

2) Acting at all times as the steward of your customers’ affairs within Compulink.

• Act as the customer’s liaison to ensure that their requirements and priorities are presented accurately and fairly to Compulink. Negotiate, strategize and seek to find solutions that are always acceptable to both Compulink and the customer with a focus on customer satisfaction.
• Diligently manage the customer account to service each customer’s unique requirements in a consistent, timely, and accurate manner.
• Monitor the metrics and performance of our customer service in-house for each assigned customer.
• Timely input and maintenance of Request for Quotation (RFQ): including exercising independent judgement in pricing determination.
• Timely input and maintenance of customer purchase orders.
• Judicious follow-up on all customer expedites, Return Material Authorization (RMA), customer issues, Purchase Orders (PO), and information requests.

3) Acting as focal point of customer communication and follow-up with our external and internal Sales Team in order to provide consistent and accurate information to our customers. Provide the Sales Team with timely responses and information on quotes, rebids, RMA’s, and expedites.

Education:

· High school diploma or General Education Degree with college or technical education preferred. Manufacturing experience a positive.