Account Manager at 3E – Carlsbad, California

About the Role

3E’s Commercial team is hiring two Account Managers to grow and strengthen relationships across our customer base.

This is not a traditional “maintenance” account management role. Our Account Managers act as strategic owners of their book of business, leading retention, driving product adoption, identifying expansion opportunities, and uncovering cross-sell potential across customer organizations.

You will serve as the quarterback of the customer relationship: staying close to customer priorities, coordinating internal resources, and helping customers unlock greater value from 3E’s solutions. At the same time, you will bring a strong growth mindset to your book by expanding stakeholder relationships, spotting new opportunities, and partnering with internal teams to convert them into revenue.

This role offers flexibility and autonomy, but it is also best suited for someone who thrives in a dynamic, high-accountability environment. Priorities can shift, the work is fast-moving, and success requires strong ownership, adaptability, and follow-through.

For the right person, this is a chance to join a market leader, build meaningful customer partnerships, and unlock significant growth potential.

This role is ideal for someone who combines commercial curiosity, ownership, and relationship-building with the drive to grow accounts in a fast-moving environment.

Own and grow a book of business
Manage a portfolio of accounts from post-sale handoff through renewal, retention, and expansion. Develop a deep understanding of customer priorities, business goals, and organizational dynamics.

Drive retention and account health
Monitor renewal timing, account value, usage trends, support activity, and risk indicators to proactively protect and grow your book of business.

Increase adoption and customer value
Partner with customers to help them realize the full value of 3E’s solutions through broader usage, stronger engagement, and deeper integration into their workflows.

Identify upsell and cross-sell opportunities
Expand stakeholder relationships, uncover emerging needs, and introduce additional solutions that align with customer goals.

Act as a strategic relationship lead
Advocate for your customers internally by partnering with support, product, engineering, regulatory, and commercial teams to remove blockers and improve the overall customer experience.

Collaborate with Customer Success and Business Development
Work closely with a dedicated Customer Success Manager to drive adoption and engagement, while partnering with Business Development colleagues to advance cross-sell opportunities into new product areas.

Lead renewals and forecasting
Manage renewal cycles, pricing adjustments, and expansion planning while maintaining accurate forecasts and pipeline visibility.

Use data and AI to work smarter
Leverage account data, customer insights, and AI tools to prepare for customer conversations, identify growth opportunities, and improve efficiency.

Represent the voice of the customer
Share market feedback and customer insights to inform product direction, go-to-market strategy, and future innovation.

• 5+ years of experience in account management and customer growth within B2B SaaS, DaaS, information services, or subscription-based businesses, preferably managing mid-market or enterprise customers in software, data, regulatory, EHS, compliance, or related industries.
• Demonstrated success with retention, renewals, expansion, and revenue growth within an existing book of business
• A proactive, hunter-oriented mindset with a track record of building relationships beyond initial points of contact and identifying new growth opportunities
• Experience navigating complex accounts, multiple stakeholders, and consultative sales cycles
• Strong business judgment and analytical thinking, with the ability to prioritize accounts using data such as contract value, renewal timing, customer health, and usage signals
• Comfort working in a fast-paced, evolving environment with multiple priorities and initiatives in motion
• Strong communication and collaboration skills, with the ability to work effectively across commercial, product, support, and customer success teams
• Confidence using tools such as Salesforce, LinkedIn Sales Navigator, Gong, ChatGPT, Copilot, or similar platforms
• Openness to using AI in your workflow; you do not need to be an expert, but you should be curious, adaptable, and comfortable using AI to improve productivity and customer outcomes
• Ability to travel for customer meetings and internal collaboration, typically around 15%

Mission-driven impact
Your work helps organizations protect people, safeguard products, and navigate complex regulatory environments.

A high-impact commercial role
This is an opportunity to own meaningful customer relationships and directly influence retention, growth, and long-term business success.

Strong earning potential
We offer a competitive compensation package with a market-leading incentive plan and uncapped commission structure designed to reward performance.

Innovation at the forefront
3E is investing in both product innovation and AI-enabled ways of working, giving you the opportunity to be part of a company shaping the future of compliance and product stewardship.

Collaborative support
You will not be doing this alone. You will work alongside dedicated partners in Customer Success, Business Development, product, and regulatory teams in a collaborative commercial environment.

Career growth
We invest in onboarding, training, and development to help you build the expertise and confidence needed to succeed in a complex, high-value market.