Care Manager at CareCollab – Queens, New York

CareCollab is a mission-driven care management agency that delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We seek to help our members avoid hospitalization by improving their health equity and access to care. We work at the intersection of healthcare, housing, behavioral health, and social services—helping people navigate systems that weren’t built for them.

If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here. We provide opportunities to impact our local NYC communities while growing skills and advancing within care management.

As a Care Manager, you’ll manage a caseload of Medicaid members with complex medical, behavioral health, and social needs. You’ll spend time in the field—homes, shelters, hospitals, and community settings—building trust, coordinating services, and supporting members through critical transitions.

This role requires independence, strong organization, and comfort working with high-need populations.

This is a hybrid role that includes in-office, field-based, and limited remote work. During the initial 90-day training period, the role is in-office and field-based only. After successful completion of the training period, a hybrid office/remote schedule becomes available.

Field-based work remains a required component of the role throughout employment. The essential functions of this role require regular in-person field engagement and cannot be fully performed in a remote-only capacity.

What You’ll Do

• Manage a caseload of Medicaid members requiring intensive care coordination
• Conduct comprehensive assessments (medical, behavioral health, social needs)
• Develop and maintain person-centered care and crisis plans
• Coordinate services including primary care, mental health, substance use, housing, and benefits
• Conduct regular field visits in homes, hospitals, shelters, and community settings
• Respond to real-time alerts (hospitalizations, ED visits, incarcerations) and manage care transitions
• Collaborate with interdisciplinary teams and external providers
• Document all member interactions accurately and timely in the EHR
• Support chronic disease management, wellness education, and self-advocacy
• Participate in team huddles, case conferences, and quality improvement efforts

What You Bring

Education (one of the following):

• Associate’s degree with 3+ years of relevant experience
• Bachelor’s degree in human services field (social work, public health, psychology, etc.) with at least 1 year of relevant experience

Experience & Skills

• Case management or care coordination experience strongly preferred
• Field-based or community work experience a plus
• Comfort working with high-acuity, complex populations
• Strong documentation, time management, and organizational skills
• Ability to work independently and manage competing priorities
• Proficiency with EHRs and basic Microsoft Office tools
• Willingness to travel throughout the community
• Bilingual Spanish/English strongly preferred

This Role is a Good Fit If You:

• Are comfortable spending a significant portion of your time in the field
• Can stay organized in fast-paced, sometimes unpredictable situations
• Communicate clearly with members, providers, and teammates
• Believe systems navigation is a core part of healthcare
• Want mission-driven work with real responsibility and accountability