Help Desk Technician at Berkshire Hathaway Direct Insurance Company – Pittston, Pennsylvania

We are looking for a Help Desk Technician interested in working in a dynamic, fast-paced organization. In this role, you will be an integral part of the IT team with outstanding communication, collaboration, and attention to detail. You will be counted on to respond to users' technical issues, and setup and configure new users and endpoints. If you are passionate about information technology, we should talk. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within biBerk.

This is presently a hybrid role with both in-office work and work from home (subject to change).

Job Responsibilities

• Setup new users in Active Directory
• Setup new users with Office365
• Configure new laptops and desktops for employee use
• Assist with first level troubleshooting of user issues, escalate issues as necessary
• Remove user access when they are no longer with the organization
• Install software on desktops and laptops as required to support business needs
• Manage groups within the AD infrastructure
• Setup new users on the VOIP system
• Setup users as required in 3rd party SaaS applications
• Troubleshoot email issues within Office365
• Troubleshoot end user network issues

Qualifications

• Bachelor’s degree in Computer Science/Engineering/Related field or equivalent working experience
• 1+ Year of proven experience in a helpdesk\desktop support role
• Ability to work from 8:30AM-5:00PM EST, this is currently a hybrid role with both in-office and work from home days (subject to change).

Required Technology Experience:

• Windows 10
• Understanding of Intel\AMD Desktop and Laptop hardware
• Active Directory
• Office365
• Preferred Technology Experience:
• Basic networking concepts
• Basic security concepts
• Basic VOIP concepts

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $21 - $25 per hour. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.