RPO-Manager at Distro – Chandler, Arizona

Position Summary

• Responsible for building, scaling, and operationalizing a high-performing Recruitment Process Outsourcing (RPO) business.

• Oversee end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance.

• Requires deep operational leadership experience in RPO or talent services.

• Ability to design scalable delivery models, lead multi-country recruiting operations, and collaborate with Sales, Product, and Technology teams.

• Hands-on leader who has built delivery teams, standardized recruiting operations, driven margin improvement, and led large-scale client implementations.

Essential Duties and Responsibilities

RPO Operations & Delivery Leadership

• Own end-to-end RPO service delivery including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement.

• Design and scale RPO delivery models for enterprise clients across industries, hiring volumes, and geographies.

• Ensure consistent, high-quality recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics.

Operational Strategy & Scale

• Build operational foundation including org design, capacity models, delivery playbooks, and implementation frameworks.

• Develop scalable SOPs, quality assurance frameworks, and training programs.

• Drive operational readiness for implementations, transitions, and new client launches.

Financial & P&L Accountability

• Own operational P&L performance including cost management, productivity, margins, and revenue per recruiter.

• Partner with Finance to develop operating budgets, pricing, staffing models, and forecasting.

• Optimize delivery efficiency, utilization, and cost-to-serve while maintaining quality.

Client Experience & Retention

• Serve as executive sponsor for key enterprise RPO clients to ensure satisfaction, renewals, and expansion.

• Translate client talent acquisition needs into scalable RPO solutions.

• Establish governance models, performance dashboards, and executive business reviews.

Cross-Functional Leadership

• Partner with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions.

• Support sales with operational input on solution design, pricing, and timelines.

• Align recruiting technology, analytics, and reporting with operational needs.

Process, Technology & Continuous Improvement

• Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools.

• Drive continuous improvement in recruiting processes, candidate experience, and hiring manager satisfaction.

• Audit and improve operational procedures and workflows.

Leadership & Team Development

• Build, lead, and mentor senior leaders, recruiting managers, and delivery teams.

• Foster culture of accountability, rigor, and continuous improvement.

• Lead trainings, operational reviews, and stakeholder meetings.

• Travel domestically and internationally as required.

Additional Responsibilities

• Build and maintain cross-team relationships for effective communication and client service.

• Attend training and webinars to stay updated on best practices.

• Complete projects and other duties as assigned.

Knowledge, Skills, and Abilities

• Strong cross-functional collaboration skills.

• Deep understanding of RPO operational models, recruiting workflows, and client expectations.

• Strategic planning, analytical, and problem-solving skills focused on scalable service delivery.

• Experience leading large, distributed recruiting or delivery teams.

• Executive presence to engage senior client stakeholders.

• Proven success driving operational metrics, SLAs, KPIs, and continuous improvement.

• Proficiency with ATS platforms, workforce planning tools, CRM systems, and analytics.

• Commitment to customer needs.

Education & Experience

• Bachelor's Degree in Business, HR, Operations, or equivalent; MBA or advanced degree preferred.

• Minimum five years progressive leadership in RPO, staffing, or talent services.

• Experience scaling operations and leading enterprise delivery.

• Proficient in Microsoft Word, Excel, Teams, Outlook.

• Valid driver's license and willingness to travel regularly.

• Valid passport with occasional international travel.

• Experience working with offshore teams.

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