Public Safety Corporal (Non Sworn) at FirstHealth of the Carolinas – Pinehurst, North Carolina

A corporal serves as an experienced officer who performs all the duties of a Public Safety Officer but also takes on supervisory tasks occasionally.

1. Uses appropriate problem-solving approach to plan services.

A. Evaluates situations, intervenes appropriately when required and adequately performs job specific services

B. Responds expeditiously to all emergencies

C. Collects, documents, and safely secures lost and found items

D. Collects, documents, and safely secures patient valuables

E. Makes decisions based upon reason

F. Reviews reports, interprets data

G. Works in conjunction with related departments (emergency), and nursing management in the lockdown process, including initiation and lifting of the lockdown

H. Acts as incident lead with ongoing security incidents upon arrival, including requesting additional resources and actions as needed

I. Assist in developing short- and long-term security initiatives to further progress the department and promote a safe environment for all

J. Creates and develops shift level safety and security related goals and identifies areas for improvement

K. Continuously evaluates departmental policies to identify opportunities based on real time data

L. Assist with initial camera footage request, assuring they are received by management

M. Assist with initial access control request

N. Assist with other related security department processes as identified by management

2. Provides services with consideration of the recipient’s needs:

A. Responds to the needs of patients, visitors and staff members when assistance is needed.

B. Assists and controls visitors as required.

C. Answers maintenance calls when required.

D. Escorts employees and visitors to their cars as requested.

E. Delivers mail and makes bank deposits.

F. Responds in person for security service calls and to all emergency situations during assigned shift.

G. Assists w/patient restraints.

H. Investigates and reports on all theft and vandalism.

I. Reports illegally parked vehicles.

3. Uses equipment and supplies correctly.

A. Operates and maintains two-way radios in a professional manner using appropriate language and proper codes (MRH).

B. Correctly uses and monitors Guard1Wand System (MRH and Hoke).

C. Correctly utilizes and maintains all department vehicles.

D. Monitors CVT equipment and reports repairs needed immediately.

4. Uses appropriate safety and infection control measure.

A. Understands and complies with hospital infection control / safety rules.

B. Tours hospital, grounds, parking lots, and all outbuildings checking for leaks, fire, strange noises, unlocked doors, trespassers, and suspicious individuals/activities.

5. Teaches/directs/advises/informs others in an appropriate manner.

A. Advises public safety agencies which come on-site of departmental and organization policies

B. Attends departmental meetings regularly and contributes information, concerns, suggestions, etc. to enhance the department.

C. Directs work of security staff and handles all situations in a professional manner

D. Responsible for all staffing aspects of assigned shift

E. Performs all personnel evaluations for assigned shift

F. Assist in hiring processes for new staff and subsequent onboarding

G. Maintain professional working relationships with related department staff and managers

H. Assist in developing and overseeing field training processes

I. Ensures all security officer duties are performed in an efficient and professional manner

J Act as liaison with local law enforcement and other related entities during security incidents or other related matters

6. Reports/records information appropriately.

A. Prepares handwritten reports, required documents, and completes all shift duties.

B. Conducts and/or ensures minimum rounding is completed at facility

C. Conducts shift briefing reports and disseminates information to the oncoming shift and management as necessary

D. Notifies management of serious security incidents and other related matters

E. Develops and analyzes departmental activity reports to identify opportunities in security resource deployment and duties at the shift level

F. Develops other department related reports as requested by management

7. Maintenance Duties

A. Performs light maintenance duties as required.

B. Ensures security offices are neat and orderly

C. Ensures security vehicle fleet is neat, orderly, and regular maintenance is completed

D. Assist with assigned staff equipment issuance, inventory, and maintenance

E. Assist with routine maintenance in other department related areas as requested by management

Required ability to understand and carry out verbal and written instruction; High school diploma/GED and associate’s degree in relevant discipline preferred. Five (5) years’ experience in healthcare security, law enforcement, or other related position preferred. Ability to obtain within an established timeframe IAHSS (International Association for Healthcare Security and Safety) series of security certifications: CHSO (Certified Healthcare Security Officer), CAHSO (Certified Advanced Healthcare Security Officer), CHSS (Certified Healthcare Security Supervisor). Significant related experience may be accepted in lieu of education or formal training.