Patient Services Representative at Ardent Counseling Center – Hoffman Estates, Illinois

Full Job Description
Patient Service Representative
The Ardent Counseling Center is a culture-first organization that cares how our team members feel on a daily basis. We foster a safe environment where our team members are free to be themselves, make mistakes, ask for help when they need it, and experience the power of leading a high-functioning team. As a Patient Service Representative, you will provide day-to-day positive experiences to internal and external customers.
The Ardent Counseling Center has a part-time/full-time Patient Service Representative (PSR), position available (15-40 Hours/Week).
Duties and Responsibilities:

Report to the Office Manager, provide office support at the front desk for Behavioral Health services, including but not limited to: reception, scheduling, and patient assistance related duties at designated points of service to ensure a high-quality level of patient service and satisfaction.
-Greets incoming patients and visitors. Assures patient demographics and eligibility are correct.
- Collects co-pays and balances due.
- Respond to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organization's policies and procedures.
- Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow-up, or problem resolution.
- Perform various clerical duties as needed in assigned work areas.
- Assist with medical records and clinical personnel as needed.
-Maintain work and waiting areas in a neat and professional manner.
- Attend staff meetings as requested.
- Ability to handle and prioritize work in a fast-paced environment and be able to multitask. Must be able to critically respond in emergency situations.
- Register new patients and schedule new and follow-up appointments via Electronic Health Record System. Reschedule appointments and follow up on canceled and missed appointments.

Qualifications:

Customer Service, in a medical environment with six months to a year preferred.
EHR experience preferred
Must have basic computer skills (Word processing, Excel, and EHR)