Aquatics Operations & Training Supervisor- Peoria, AZ at THE SWIMMING SWAN, LLC

At Swan Aquatics, we are passionate about the comprehensive management of aquatic facilities, driven by a commitment to safety, efficiency, and community satisfaction. Founded by Melissa Louise Swanson in 2014, after a life-changing experience that highlighted the urgent need for qualified lifeguards and instructors, our mission is clear. We provide an array of services tailored to the unique needs of homeowners' associations, municipalities, and private clients. From swim lessons and swim team development to lifeguard management and private lifeguard services, we ensure that every pool is a safe and enjoyable haven. Our dedicated team operates with integrity and transparency, delivering customized solutions, including workplace safety training. With years of expertise and an unwavering dedication to safety, Swan Aquatics stands as your trusted partner for all aquatic training needs, inspiring confidence and joy in every splash.

About the Role:

The Aquatics Operations & Training Supervisor role combines oversight of operational staffing, regional safety programs, and instructor coordination within a defined territory. This position acts as a vital link between operations and training, ensuring that facilities are adequately staffed, compliant with regulations, and aligned with Swan Aquatics’ safety and service standards. In addition to these supervisory duties, the role involves supporting Swan Aquatics and Swan CPR's training and safety programs by conducting certified Red Cross courses and assisting with operational readiness across partner facilities. This includes traveling to multiple locations to teach Lifeguard, CPR, and First Aid courses, conducting on-site audits, facilitating in-service training sessions, and stepping into event supervision roles as needed.

Minimum Qualifications:

• Must be at least 21 years old

• Current Red Cross Lifeguard Instructor (LGI) Certification

• Minimum 3 years teaching Red Cross LG/CPR/FA courses

• 5+ years of aquatics leadership or facility management, or related field experience.

• Valid driver’s license & clean record
• Strong communication & customer-service skills.

• Proven experience managing multi-site teams and client relationships.

• Strong administrative proficiency in Google Workspace, Recreational Registration Programming, and Business Management platforms.

• Excellent written and verbal communication skills.

• Ability to travel (25% of the time) regionally and support weekend operations as needed.

Preferred or Equivalent Qualifications:

• Bachelor’s or AA degree, military experience
  
• American Red Cross Lifeguard Management
• AFO or CPO certification (preferred or obtained within 90 days of hire)
• CPR Instructor (CPRI)
• Instructor Trainer (preferred but not required)
• Current WSI certifications (preferred or obtained within 90 days of hire)

Job Duties:

• Assisting and running in-services as needed at assigned facilities.
  
• Monitor schedules and programming across multiple facilities. Oversees staffing accuracy and call-outs within the area as needed.
• Managing Certification Courses at facilities with which we are partnered, but do not fully operate.
  • Coordinate and communicate with the Facility Manager on staffing requirements to run both private classes and full-facility operations classes.
  • Oversee class sign-ups and cancel classes within 48 hours if the participant count falls below the minimum.
  • Coordinating Certification Courses with Instructors
    • Creating classes in the registration system.
    • Communicating with the marketing department to advertise classes.
    • Coordinating certification courses and dates with instructors.
• Inventory management at sites.
• Teach lifeguarding and/or WSI classes as needed.
• Communication with shift supervisors/head lifeguards.
• Communicate with different departments.
  • Reaching out to potential new partnerships within their area for aquatic training opportunities or utilizing a pool space.