Product Manager - Shared Services at Mama Money – Cape Town

Product Manager - Shared Services

Who we are:Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.
Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. Just be lekker! personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies. Weve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times but we continue to focus on helping people rather than maximizing profit.
As the Shared Services Product Manager, you will own the end-to-end development of Mama Moneys internal platforms and operational products that support our business functions. This includes designing and optimising systems that enable finance, operations, risk, compliance, and customer support teams to work efficiently and deliver an excellent experience for our global customers. You will collaborate with cross-functional partners, including engineering, design, operations, risk, and data teams, to build scalable internal tools and processes that power Mama Moneys growth.
As our Shared Services Product Manager you will:

• Product Strategy and Roadmap: Define and drive the product vision, strategy, and roadmap for Mama Moneys internal platforms and operational tools.
• Identify opportunities to streamline workflows, reduce operational friction, and improve efficiency across teams.
• Prioritise initiatives that enhance the scalability, reliability, and compliance of our internal processes.
• User Experience and Design: Partner with designers and front-end engineers to build intuitive internal tools for finance, operations, and support teams.
• Simplify complex processes such as reporting, transaction monitoring, and customer issue resolution.
• Reduce operational bottlenecks and improve the usability of internal dashboards and systems.
• Infrastructure, Processes, and Compliance: Collaborate with back-end engineers to develop resilient, scalable internal systems.
• Ensure integrations with internal and external platforms meet compliance, risk, and regulatory requirements.
• Continuously optimise workflows for efficiency, accuracy, and reliability across teams.
• Cross-Team Collaboration: Work closely with finance, operations, risk, and customer support teams to understand pain points and design solutions.
• Partner with the data team to monitor operational performance, identify bottlenecks, and propose improvements.
• Facilitate cross-functional initiatives that improve internal alignment and enable faster decision-making.
• Data-Driven Decision Making: Analyse operational metrics, system performance, and team workflows to inform product decisions.
• Use feedback from internal stakeholders and data insights to continuously optimise tools and processes.
• Market Research and Benchmarking: Stay informed about industry best practices in fintech operations, internal platforms, and shared services.
• Benchmark Mama Moneys internal systems against global standards to ensure efficiency, compliance, and scalability.

What were looking for:

• 5 to 6+ years of product management experience, ideally in fintech, payments, operations, or internal tooling.
• Experience managing end-to-end product development across front-end and back-end systems.
• Strong understanding of operational workflows, compliance requirements, and internal process optimisation.
• Ability to translate business and regulatory needs into clear technical requirements.
• Data-driven mindset with experience using analytics to guide prioritisation and decision-making.
• Excellent communication skills and the ability to collaborate effectively across technical and non-technical teams.
• Prior experience in high-growth, customer-focused tech environments is a plus.

In your first 90 days at Mama Money you will:

• Gain a deep understanding of Mama Moneys internal systems, operational workflows, and team needs.
• Learn how finance, operations, risk, and support functions interact with technology and tools.
• Dive into current projects, performance metrics, and known operational challenges to identify opportunities for improvement.
• Collaborate with engineering to align on priorities and integration timelines for internal platforms.
• Build relationships with key stakeholders across teams to understand pain points and gather requirements.
• Propose initial initiatives to improve efficiency, reduce friction, and enhance the scalability of shared services.
• You have worked within the fintech space or at a rapidly scaling startup.

Why Mama?At Mama Money, were not just a companywere a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take.
Were all about making it easy. No red tape, no hassle. Just simple, seamless experiences that put people first, were here to make things easier, faster, and better for you.
We believe in giving it a goand then giving it another go if we have to! We're a team of doers, dreamers, and innovators who aren't afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning.
At Mama Money, we own itand we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination.
Heres the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world, doing the right thing no matter what.
When you join Mama Money, youre joining a community. Were a passionate, down-to-earth crew that works hard and celebrates wins along the way. We take our work seriously, but we dont forget to have fun while we do it.So, if youre ready to make a real difference, take on exciting challenges, and grow in a place where youre valued and supported, then Mama Money is the place for you. Lets make an impacttogether.
Mamas values: 1. Making it easier for our customers2. Give it a go3. Just own it