Technical Account Manager - REMOTE at Jobgether – India

Technical Account Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager. This role is crucial as it bridges our innovative products with valued customers, ensuring they receive maximum benefit from our services. You will be instrumental in managing customer relationships, facilitating successful implementations, and providing ongoing support. As our company continues to grow, your expertise will help shape customer success strategies in sectors that rely heavily on fraud prevention and compliance. Collaboration with cross-functional teams will be key to addressing customer challenges and driving their long-term success.Accountabilities

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI.
• Build a thorough understanding of our product, technology, and strategy to effectively communicate with customers.
• Translate complex product and technology problems into simple and actionable solutions.
• Advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking for long-term planning.
• Collaborate with risk analytics teams to proactively address new fraud typologies.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain experience in compliance, fintech, fraud, or AML/KYC.
• Strong analytical skills with the ability to derive insights from data.
• Proficiency in business intelligence tools.
• Ability to translate complex strategies into actionable outcomes.
• Exceptional relationship-building and collaboration skills.
• Strong organizational and presentation skills for virtual and in-person meetings.
• Previous customer-facing experience with technical products.
• Excellent project management skills.
• Continuous improvement mindset for processes.
• Passion for making customers more efficient.

Benefits

• Generous compensation in cash and equity.
• Early exercise for all options, including pre-vested.
• Remote-first culture with the ability to work from anywhere.
• Flexible paid time off and Year-end break.
• Health insurance, dental, and vision coverage for employees and dependents.
• 4% matching in 401k / RRSP.
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual learning stipend.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.