Family Conversion Specialist (Healthcare Scheduling) at Therapy Tree – Phoenix, Arizona

This role is ideal for candidates who enjoy outbound calling, handling objections, and turning conversations into booked appointments

Therapy Tree is hiring US-based Family Conversion Specialists to support a high-impact surge focused on increasing therapy visit utilization.
This is not a front desk or administrative role.
This role exists to convert opportunity into scheduled visits by calling families, handling resistance, and booking additional sessions quickly.
If you are confident on the phone, comfortable with scripts, and motivated by clear outcomes, this role is for you.

What You’ll Do
• Make high-volume outbound calls to families
• Reactivate patients who have fallen off the schedule
• Increase visit frequency for active patients receiving fewer visits than recommended
• Convert PRN or inconsistent attendance into standing schedules
• Book sessions directly into the schedule
• Follow clear scripts and escalation pathways
• Document outcomes accurately
This role is execution-focused and results-driven.

What You Will NOT Do
• General front desk work
• Answer inbound clinic phones
• Design systems or processes
• Manage schedules independently
• Handle billing or insurance
You will be given clear call lists, scripts, and priorities.

Ideal Background
• Call center, patient outreach, or appointment-setting experience
• Healthcare, therapy, rehab, or medical office experience preferred
• Comfortable handling objections and resistance
• Confident, calm, and professional on the phone
• Able to work independently with minimal supervision
• Available during US business hours

Required Skills
• Strong spoken English
• High phone stamina (multiple hours/day)
• Script adherence
• Clear documentation
• Outcome-focused mindset

Preferred (But Not Required)
• Spanish/English bilingual
• Pediatric healthcare experience
• Scheduling or intake experience
Bilingual is a plus, not a requirement.

Success Metrics
• Calls completed per day
• Appointments booked per day
• Net billable hours added
• Conversion rate from call → scheduled visit

Engagement Details
• Contract / temporary (surge role)
• Immediate start
• High-priority, time-sensitive work
• Clear daily expectations
• Strong leadership support
This role has a direct and measurable impact on patient care and business stability.