Conference Operations Technician at Shanty Creek – Bellaire, Michigan

Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.

The Building Services & Conference Operations Assistant plays a vital role in supporting the operational needs of Shanty Creek Resorts. This position is responsible for shipping and receiving functions, building maintenance support, and all aspects of conference and event setup, including audio/visual (AV) equipment. The role ensures facilities, events, and service operations run efficiently, safely, and in alignment with guest expectations and resort standards.

• Read and implement Banquet Event Orders (BEOs) and attend all relevant setup meetings.

• Set up and tear down meeting rooms according to specifications, including tables, chairs, staging, and AV needs.

• Train back-up support staff in event setup procedures and safety standards.

• Serve as a point of contact during events for setup adjustments and AV troubleshooting.

• Maintain and operate all audio/visual equipment required for meetings and events.

• Train back-up support staff on proper use and storage of AV equipment.

• Coordinate repairs or purchase of new AV equipment as needed.

• Ensure timely setup, testing, and removal of AV equipment for events.

• Assist with general facility maintenance tasks including HVAC, plumbing, electrical systems, and basic repairs.

• Conduct walkthroughs of public spaces to identify and address maintenance needs.

• Manage waste disposal logistics and ensure compactor functionality.

• Coordinate service requests and maintenance schedules in collaboration with Building Maintenance leadership.

• Perform other duties as assigned by the Director or Manager of Building Maintenance.

• Strong organizational and multitasking abilities.

• Experience with AV systems and event setup preferred.

• Ability to lead and train small teams.

• Basic mechanical and facility maintenance knowledge.

• Clear and courteous communication skills, especially when interacting with guests and team members.

• Ability to lift, move, and transport equipment and materials as required.

• Frequent standing, walking, bending, and lifting.

• Ability to lift and move items commonly associated with event setup and building services.

• Work may include evenings, weekends, and holidays based on business needs.

• Be part of a team dedicated to exceptional guest service and teamwork.

• Work in a dynamic resort environment with varied responsibilities.

• Enjoy an Up North work setting and a culture that values relationships, integrity, and pride in our work.