ASR at AM Lithography Corp – Chicopee, Massachusetts

Account Service Representative

We are seeking a dedicated and professional Account Service Representative to join our dynamic team. This role offers an excellent opportunity to build strong client relationships, provide exceptional service, and contribute to the overall success of our organization. If you are a proactive communicator with a passion for customer satisfaction, we encourage you to apply.

Key Responsibilities:

- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively

- Manage client accounts to ensure satisfaction and retention

- Collaborate with internal teams to coordinate service delivery and meet client needs

- Maintain accurate records of client interactions, transactions, and feedback

- Provide product and service information to clients, ensuring they are well-informed

- Assist in onboarding new clients and supporting ongoing account management activities

- Identify opportunities for account growth and communicate these to relevant teams

Skills and Qualifications:

- Proven experience in customer service, account management, or related roles

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Ability to manage multiple accounts and prioritize tasks effectively

- Proficiency in CRM software and Microsoft Office Suite

- Positive attitude and a customer-focused mindset

- Ability to work collaboratively within a team environment

Our company values a culture of growth, innovation, and integrity. We offer opportunities for professional development and a supportive work environment where your contributions make a difference. Join us and be part of a team committed to delivering outstanding service and building lasting client relationships.

Desktop Computer Skills

Databases

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Knowledge

Preferred

Production and Processing

Administration and Management

English Language

Customer and Personal Service