Clinical Operations Director - Lead Medical Assistant at Integrity Pulmonary Specialist LLC – Phoenix, Arizona
About This Position
Position Overview
Our Pulmonary practice is seeking an experienced and dynamic Clinical Operations Director to serve as the cornerstone of our outpatient pulmonary clinic. This unique hybrid role combines clinical leadership, practice management, and business development to drive both exceptional patient care and practice growth. **This is a hands-on position where you will actively work as a medical assistant in the clinic while simultaneously leading the team and managing operations.** The ideal candidate will be a versatile healthcare professional who excels in team leadership, operations management, and strategic thinking while maintaining an active clinical presence.
Key Responsibilities
Clinical Leadership & Medical Assistant Duties
- **Work daily as an active Medical Assistant in the clinic**, providing direct patient care
- Serve as Lead Medical Assistant, performing patient check-in, vital signs, and patient preparation alongside MA staff
- Room patients efficiently and assist physicians with examinations and procedures
- Maintain accurate and timely documentation in the electronic medical record system
- Ensure compliance with all clinical protocols, OSHA, and HIPAA regulations
- Model clinical excellence and best practices for the entire clinical team through hands-on demonstration
Practice Management
- Daily clinic operations including scheduling, patient flow, and resource allocation
- Oversee/assist when needed: insurance benefit verification process of staff and manage prior authorization processes
- Monitor and optimize practice efficiency, patient satisfaction, and quality metrics
- Implement and maintain operational policies and procedures
- Manage clinic budget, supplies, and equipment needs
- Coordinate with physicians to ensure smooth clinical operations
Team Leadership & Human Resources
- Recruit, hire, onboard, and train medical assistants and support staff
- Lead and mentor both in-office medical assistants and virtual assistants
- Conduct performance evaluations and provide ongoing coaching and development
- Create and maintain staff schedules to ensure appropriate coverage
- Foster a positive, collaborative work environment focused on staff retention
- Address personnel issues and implement retention strategies
Business Development & Marketing
- Develop and execute marketing strategies to grow patient volume
- Build relationships with referring physicians and healthcare organizations
- Identify opportunities for service line expansion and practice development
- Represent the practice at community events and networking opportunities
- Monitor market trends and competitive landscape
- Track and analyze growth metrics and referral patterns
What We Offer
- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Supportive work environment with physician collaboration
- Opportunity to be compensated with a performance bonus to make a significant impact on practice growth and success
About Us
Our practice is committed to providing exceptional respiratory care to our community. We pride ourselves on our patient-centered approach, clinical excellence, and collaborative team environment. This position offers a unique opportunity to shape the future of our growing practice while making a meaningful difference in patients' lives.
*Equal Opportunity Employer*
Requirements:- Current Medical Assistant certification (CMA, RMA, or CCMA)
- Minimum 5 years of medical assistant experience in a clinical setting
- At least 1 years in a leadership or supervisory role
- Experience in pulmonary, internal medicine, or specialty clinic preferred
- Proficiency with electronic medical records (EMR) systems
- Strong knowledge of insurance verification and billing processes
- Excellent organizational and multitasking abilities
Preferred Qualifications
- Associate's or Bachelor's degree in Healthcare Administration or related field
- Previous practice manager experience
- Marketing or business development experience in healthcare
- Experience managing remote/virtual team members
- Bilingual skills (English/Spanish)
Essential Skills & Competencies
**Ability to balance hands-on clinical work with leadership and management responsibilities**
- Exceptional leadership and team-building skills
- Strong business acumen and strategic thinking
- Excellent communication and interpersonal abilities
- Problem-solving and conflict resolution expertise
- Proficiency in Microsoft Office and practice management software
- Ability to work independently and adapt to changing priorities
- Customer service orientation with a patient-first mindset
- Detail-oriented with strong follow-through
- High energy and ability to multitask in a fast-paced clinical environment