Identity & Desktop Support Engineer at Hyopsys LLC – Milwaukee, Wisconsin

Title: Identity & Desktop Support Engineer

Date: January 2026

Reports to: IT Operations Manager

FLSA Classification: Exempt

Department: Technical Services

Job Summary:

The Identity & Desktop Support Engineer is responsible for managing and supporting high quality desktop support, network closet support, secure identity systems, and business-critical applications. This role focuses on maintaining a high standard of user experience and operational reliability through expert-level management of Microsoft 365, Google Workspace, and related productivity and security toolsets. The ideal candidate combines hands-on technical proficiency with a security-first mindset to lead migrations, streamline user onboarding, and enhance adoption across environments. This is primarily a work from home position that requires onsite assistance for primary clients for MSP in Wisconsin area.

Supervisory Responsibilities

• None.

Endpoint Duties & Responsibilities:

• Provides and manages user accounts, licenses, and mailboxes within Microsoft 365.
• Provides and manages desktop support 20-40% onsite at client sites in Greater Milwaukee area.
• Administers Azure Active Directory, including group policies, directory synchronization, and identity configuration.
• Supports and troubleshoots Outlook, Microsoft Teams, and other M365 collaboration tools.
• Handles cloud migrations using BitTitan and other migration tools.
• Implements and supports Single Sign-On (SSO) and Multi-Factor Authentication (MFA) using Azure AD and other IAM tools.
• Ensures secure access control across cloud platforms and business applications.
• Manages users, settings, groups, and drive storage within Google Workspace and Microsoft 365
• Supports user adoption and resolve workspace-related issues.
• Provides support for Windows OS environments, ensuring configuration and usage.
• Troubleshoots USB printers and peripheral device connectivity issues.
• Manages and support enterprise and client use of SharePoint, Google Drive, Microsoft Office Suite, Adobe, PDF editors, PowerTerm, CAD applications, and Egnyte file storage
• Oversees license management for productivity and SaaS applications.
• Leads or support cloud migrations, particularly M365 onboarding and email transitions.
• Configures, monitors, and support UCaaS systems such as Teams, Cisco Webex, Zoom, and other collaboration, phone, and conferencing solutions
• Daytime SOC response level 2
• 20-40% Travel to client sites
• Performs other duties as assigned.

Product Ownership and System Maintenance

• Primary owner and responsible party for the onsite Wisconsin/Greater area deskside support. The hands, eyes, and ears for assisting remote network engineers.
• Primary owner and responsible for assigned toolsets/platforms/vendors and their outcomes including Microsoft 365, Google Workspace, Azure AD, Spanning, Teams, Webex, and phone systems.
• Expected to make system adjustments, recommendations, and improvements.
• Create recurring maintenance procedure and effectively execute.
• Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations.
• Ability to estimate subject area labor, software, licensing, and hardware costs.

Time Commitments & On-Call Expectations:

• Full-Time Role – Regular business hours with flexibility as required by project or incident response needs.
• On-Call Rotation – Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2–3 months for a 2-week period.
• Tier 3 On-Call – Always available 24x7 for your designated area of responsibility. If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on-call inquiries within 2–4 hours.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Required Skills & Abilities:

• Working knowledge of aforementioned products
• Strong problem-solving skills and the ability to think critically in complex situations.
• Excellent organizational skills with attention to detail.
• Strong troubleshooting skills and ability to handle escalated technical issues.
• Excellent documentation, communication, and user support skills.

Education & Experience:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in cloud platform administration, with a focus on M365 and Google Workspace.
• 3+ years experience with Azure AD, MFA, and SSO implementations.
• Microsoft 365 and or Google Workspace Administrator Certification is preferred but not required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally, equipment may need to be lifted or moved up to 25 lbs.