Server at Riviera Golf & Tennis, Inc. – PACIFIC PALISADES, California

ABOUT THE POSITION

As a Server at Riviera Country Club, you are more than a food and beverage professional — you are a steward of the member experience. In a non-tipped club environment, service excellence is not driven by gratuity, but by pride, consistency, and genuine hospitality. The Server is responsible for delivering elevated, personalized service to members and their guests in all dining areas of the Club. This role requires strong attention to detail, anticipation of needs, and a commitment to continuous improvement rooted in Kaizen and Omotenashi principle.

JOB RESPONSIBILITIES:

• Greet members and guests with grace and professionalism.
• Present menus, take orders, and deliver exquisite food and wine service in upscale restaurants.
• Offer menu insights, make recommendations, and accommodate special requests.
• Ensure efficient order taking and the accurate delivery of dishes and beverages.
• Take orders, serve quick meals, and handle cash and card transactions accurately within the casual restaurant.
• Set and reset dining tables according to club standards.
• Uphold a clean, well-organized, and visually appealing dining environment.
• Provide personalized and friendly service, answering questions and accommodating member/guest preferences.
• Develop a deep understanding of all menus, including ingredients and preparation methods.
• Keep informed about daily specials, wines, dietary considerations, and promotions.
• Handle cash, credit card payments, and member/guest tabs accurately, adhering to financial protocols.
• Reconcile cash receipts and report discrepancies.
• Maintain personal hygiene and adhere to grooming standards.
• Keep your work area and dining areas clean and sanitary.
• Collaborate with kitchen, bar, and bussing staff to ensure efficient and timely service.
• Skillfully mix, garnish, and serve a diverse range of beverages, including cocktails, wines, beers, and specialty drinks, as needed.
• Assist in setting and resetting dining tables according to club standards, arranging place settings, utensils, and glassware.
• All other duties as assigned by the Assistant Restaurant Manager and Restaurant & Marketing Manager that reasonably fall within the scope of the position and department

Job Requirements:

• Strong customer service skills and a friendly, professional demeanor.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced environment with attention to detail.
• Proficiency in cash handling and basic math.
• Knowledge of menu items and club/ALC regulations.
• Physical stamina for standing, walking, and lifting as needed.
• Discretion and professionalism in handling sensitive information.
• Flexibility to work varying schedules, including weekends and holidays.
• Previous experience (2+ years) in upscale dining preferred.
• High school diploma or equivalent required; TIPS certification required.
• Knowledge of country club operations or golf industry is a plus.

Appearance & Conduct:

• Maintain a neat, well-groomed appearance per club standards; wear professional attire or provided uniform.
• Reliable attendance and participation in required trainings and meetings.