Commercial Deposit Specialist at VisionBank – Altoona, Iowa

Summary

Under limited supervision is responsible for developing and managing treasury management customers and prospects within assigned market and portfolio. Manages relationships and negotiates with both internal and external customers. Analyzes profitability of customer relationships of new business opportunities. Serves as a product manager as directed by the overall relationship of client or prospect. Provides timely and accurate reporting for required sales and business development reports. This position requires the ability to acquire and utilize knowledge of commercial banking products and services, marketing and sales programs, computer hardware and software usage, and bank operations requirements, as well as ability to perform professional product demonstrations and installations

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Treasury Management

1. Consistently conducts sales calls and site visits to prospective customers to develop new deposit volume, treasury management, remote deposit capture, merchant services, and/or other business banking products and services.
2. Develops an effective tracking system to ensure regular follow-up on targeted prospects. Tracks and tabulates sales efforts and follows-up on activity.
3. Consults regularly with existing customers to ensure proper servicing of accounts and to cross sell additional products and services. Provides customer education regarding information security, corporate account takeover, fraud prevention and related items.
4. Provides agreements to customers for depository products and treasury management services, responds to questions concerning such agreements. Reviews agreements for proper completion and execution by customer and obtain approvals and signatures on such agreements from appropriate bank officers. Underwrites ACH limit requests and works with commercial lenders to set and monitor limits.
5. Assists VP/Commercial Deposit Services Manager with annual review of treasury management procedures, identifying and implementing changes in the written procedures as needed. Works closely with the Risk Management Officer & Operations to ensure all Treasury Management and Remote Deposit Capture (RDC) agreements are current with regulatory and risk management requirements.
6. Performs annual audits and reviews for customers utilizing treasury management services including ACH limits, remote deposit capture, sweep/repurchase accounts, and large dollar deposit accounts.
7. Assists VP/Commercial Deposit Services Manager with recommendations regarding the core product and services menu of the treasury management area of the bank, including business deposit account products. Recommends product positioning, packaging, and pricing strategy.
8. Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity in the treasury management product area. Monitors competing banks’ treasury management and business banking products and services.
9. Assist VP/Commercial Deposit Services Manager with analyzing and developing treasury management and commercial deposit production standards for the bank consistent with the bank’s overall strategic plan.
10. Identifies business development opportunities and makes referrals to other bank staff to enhance both interest and non-interest income opportunities.
11. Works closely and effectively with other departments of the bank to cross-sell treasury management products to further strengthen and expand the customer relationship, ensure smooth working relationships, and maximize customer service.
12. Assists VP/Commercial Deposit Services Manager with the maintenance of the treasury management customer database and analyzing treasury management production reports.
13. Assists VP/Commercial Deposit Services Manager in conducting regular analysis of business accounts for profitability and ensures the product type is appropriate for the business customer’s needs. Makes recommendations to increase profitability.
14. Develops and maintains relationships with vendors providing Treasury Management, Remote Deposit Capture, and Merchant Services support.
15. Assists VP/Commercial Deposit Services Manager with conducting regular meetings with Operations staff to discuss operational issues, conduct product training and encourage teamwork.
16. Assists VP/Commercial Deposit Services Manager with providing training and/or general information to bank personnel regarding commercial deposit products and services.
17. Adheres to all State and Federal banking regulations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

Analytical - Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Prefer Bachelor's degree (B. A.) from four-year College or university in a business-related field and at least four years of commercial lending and/or cash management experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Application/Online Internet (Cash Management) software; Microsoft Word, Excel, PowerPoint, and Outlook. Prefer experience with Loan software and Fiserv.

Other Qualifications

Must be able to travel to meet clients and to attend meetings at other locations using own transportation. Must have strong business development skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger or handle and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.