26-068 Director of Public Welfare, Full-Time at City of Dover – Dover, New Hampshire

The City Manager is seeking an experienced individual to perform responsible administrative and technical work associated with all municipal welfare activities. Individual would develop and recommend policies, rules and regulations for the department.

This is a full-time, 40 hour per week, exempt position with full time benefit offerings. Weekly salary range is $1,621.20 to $2,344.00. Position is open until filled.

DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Design, implement, and coordinate city Workfare Programs, the Adult Community Service, and special programs.
2. Interpret and apply federal and state statutes, local ordinances and by-laws, and the rules, regulations and policies associated with them.
3. Select and supervise support staff; make overall assignments, evaluate performance of and provides discipline to subordinates, and oversee training of staff.
4. Prepare, present and administer, after adoption, department budget.
5. Authorize and monitor financial transactions of the department and between the department and clients and service providers.
6. Administer revenue collection program from federal and state governments, as well as direct client collections.
7. Interview clients; investigate, research, and verify application information to determine eligibility of clients. Make home visits, emergency calls and emergency house placements.
8. Represent Public Welfare Department at Fair Hearing proceedings.
9. Provide information and referral services to clients. Contact vendors and service providers.
10. Prepare accurate and detailed case reports, routine, cyclical, and special reports associated with department activities, required state and federal reports, and monthly and annual city reports.
11. Oversee the archiving and destruction of records per department policy.
12. Attend court, legislative and other hearings and meetings as the City's representative.
13. Attend meetings and trainings that will contribute to the success of the department; monitor trends and make recommendations regarding the duties and operations of the Public Welfare Department.
14. Respond to inquiries from the public and private organizations regarding the full range of activities and responsibilities of the Public Welfare Department; address concerns of vendors and clients.
15. Coordinate activities with other employees, departments or agencies.
16. Accurately perform detailed work with numerical data and make arithmetic computations rapidly and easily.
17. Maintain an appropriate level of confidentiality regarding records of the organization.
18. Establish and maintain effective working relationships with public and private organizations, elected and appointed officials, city departments and employees, clients, and the general public.
19. Maintain familiarity with and executes safe work procedures associated with assigned work.
20. Perform other related duties as required.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Demonstrated ability in interviewing and performing simple counseling and dealing effectively with clients, other departments, private and public organizations, elected and appointed officials, and the public. Thorough knowledge of city ordinances, and state and federal laws governing welfare programs; knowledge of private and public resources available for clients. Demonstrated oral and written communications skills. Operational knowledge of computer hardware and software. Ability to plan organize and implement programs, direct the activities of other people, keep detailed and accurate records. Ability to maintain effective working relationships with department heads, employees, and the public and to deal with service problems courteously and tactfully.

EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Bachelor's degree in Social Science, Sociology, Social Work or related degree, and five years of progressively responsible experience in social services, with at least two years of supervisory responsibilities OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Must hold a valid motor vehicle operator license.

The functions of this position are governed by many laws, ordinances, rules, regulations and procedures. May need to be available outside normal business hours to deal with emergency or unusual situations.
Employee will be required to complete a criminal and financial background checks prior to employment.
The duties and responsibilities of this position are governed by an extensive and detailed set of policies and procedures that are complimentary to this description.