Senior IT Specialist at FlackTek Manufacturing Inc – Louisville, Colorado

ABOUT FLACKTEK

Headquartered in Louisville, Colorado, FlackTek™ has delivered advanced materials processing solutions since 1996. We specialize in high-speed, bladeless centrifugal mixing technology — providing industry-leading performance across every stage of development, from R&D to full-scale production. Since 2019, we’ve designed and manufactured our systems and accessories in our state-of-the-art U.S. facility, combining decades of technical expertise with nationally sourced, high-quality components. The result: the most advanced centrifugal mixing systems on the market, capable of processing volumes from grams to over 1,200 kg per hour. With new facilities in Germany and Italy, along with a growing global partner network,

FlackTek supports customers worldwide. What truly sets us apart, however, is our service. From initial demonstrations and model selection to implementation, in-depth training, technical support, and on-site maintenance, our team is committed to your success at every step. Whether you’re solving complex formulation challenges or scaling production, FlackTek delivers performance and support that goes far Beyond Mixing™.

POSITION SNAPSHOT

In this role you will serve as the technical owner of FlackTek’s IT infrastructure and cybersecurity environment, ensuring the stability, security, and continuous improvement of all core systems supporting corporate and manufacturing operations. You will act as the highest level of technical escalation, lead IT initiatives, and drive infrastructure strategy while maintaining reliable and secure systems across the organization. This role combines hands-on technical execution with strategic oversight, supporting both end users and enterprise-wide systems. You will also be responsible for building, maturing, and scaling the IT function by establishing standards, improving processes, and developing the foundation for a high-performing IT department aligned with company growth. You will play a critical role in safeguarding company data, optimizing performance, and enabling operational success.

This role reports to the: Director of Operations

PRIMARY OUTCOMES

System uptime for business-critical infrastructure = 99.9%

Mean time to resolution for IT incidents = defined SLA targets

Successful completion of IT projects on time and within scope = 95%

Endpoint security compliance rate = 98%

Patch management completion rate within defined windows = 95%

User satisfaction score for IT support = 90%

Zero critical security incidents resulting from preventable vulnerabilities

CORE RESPONSIBILITIES

Provide first-contact technical support via phone, email, and in-person

Troubleshoot hardware, software, and network issues

Develop and maintain IT documentation, standards, and knowledge base

Manage identity lifecycle including onboarding and offboarding processes

Support system updates, patching, and routine maintenance

Lead cross-functional IT projects from planning through execution

Present infrastructure, security, and system updates to leadership

Implement and improve network, server, and cloud architecture

Manage network segmentation between corporate and manufacturing systems

Oversee lifecycle management of hardware, software, and infrastructure assets

Maintain disaster recovery and backup systems aligned with company standards

Execute patch management and system hardening initiatives

Ensure uptime and performance of all business-critical systems

Implement and manage MFA, conditional access, and identity governance

Monitor EDR systems and respond to security alerts

Conduct risk assessments and vulnerability remediation efforts

Administer Active Directory including permissions, policies, and auditing

Manage Microsoft 365 including Exchange, Teams, SharePoint, and Entra ID

Support Google Workspace administration and integrations

Maintain ERP and MRP system functionality and integrations

Handle account management including password resets and access requests

MINIMUM QUALIFICATIONS

Education:

Bachelor’s degree in Information Technology, Computer Science, or related ?eld preferred or equivalent practical experience

Experience:

12+ years of progressive IT infrastructure experience

Demonstrated experience designing and maintaining enterprise systems

Experience supporting manufacturing or industrial environments preferred

Experience leading enterprise system migrations with controlled execution

Technical Skills:

Advanced Active Directory and Entra ID administration

Microsoft 365 tenant administration and security con?guration

Network con?guration including TCP/IP, DNS, DHCP, VLANs, and ?rewall management

Endpoint security, vulnerability management, backup, and disaster recovery planning

Experience with virtualization platforms and cloud infrastructure

Strong troubleshooting, communication, and project management skills

PREFERRED QUALIFICATIONS

Preferred Experience:

ERP or MRP system administration experience

Experience working within manufacturing environments

Preferred Skills:

Experience with ticketing systems such as Autotask, ServiceNow, Jira, or Zendesk

Advanced administration across Microsoft 365 and Google Workspace

Strong customer service mindset with professionalism and patience

Expertise in endpoint security tools and best practices

SUCCESS COMPETENCIES & FUNDAMENTALS

DELIVER RESULTS: While effort is important, people expect results. Follow-up on

everything and take responsibility to ensure that tasks get completed. Set high goals,

use measurements to track your progress, and hold yourself accountable for

achieving those results.

FIND A WAY: Take personal responsibility for making things happen. Respond to

every situation by looking for how it can be done rather than why it cannot. Be

resourceful, show initiative, and see issues through to completion.

BE RELENTLESS ABOUT IMPROVEMENT: Regularly evaluate how work is done to

?nd ways to improve. Do not accept the status quo and continuously seek better,

faster, and more ef?cient solutions.

GET THE FACTS: Gather complete and accurate information before making decisions.

Ask questions, dig deeper, and ensure a full understanding before acting.

BE VIGILANT ABOUT CONFIDENTIALITY: Protect sensitive company and customer

information by maintaining strict con?dentiality and safeguarding how data is used

and shared.

WORK LOCATION, SCHEDULE & TRAVEL

Role Type: Full Time - Exempt

Location: Onsite, in person in Louisville, CO

Schedule: Monday-Friday, 8am - 5pm

Travel: Up to 10% (domestic)

COMPENSATION & BENEFITS

Compensation:

Annual Base Salary Range: $90,000 - $120,000

Health Bene?ts:

Optional health, dental, and vision insurance plus company-paid virtual and in-person primary care via Nice Healthcare

Short- and long-term disability and accidental death and dismemberment insurance

Company Bene?ts:

401(k) Plan with Employer Match

Employee Stock Purchase Plan (ESPP) with company discount

9 annual company-paid holidays

2 weeks of Paid Time Off (PTO) accrued in ?rst year, and 48 hrs of sick time per year

Employee Assistance Plan (EAP)

Company-sponsored events & outings

Weekly work-sponsored team lunch stipend

Optional 9/80 work schedule (eligible after 90-day probationary period)