Convention Services Manager at Dreamscape Hospitality – St. Clair, Michigan

Convention Services Manager

We are seeking a dynamic and detail-oriented Convention Services Manager to join our hospitality team. This role offers an exciting opportunity to coordinate and oversee the planning and execution of events, ensuring exceptional service and client satisfaction. If you have a passion for event management and a commitment to excellence, we invite you to apply and become part of our vibrant organization.

Key Responsibilities:

- Serve as the primary point of contact for clients from contract signing through event completion, ensuring all needs are met.

- Coordinate with various departments such as catering, audiovisual, housekeeping, and security to facilitate seamless event execution.

- Develop and manage event timelines, budgets, and logistics to ensure successful outcomes.

- Conduct site inspections and meetings with clients to understand their requirements and provide expert guidance.

- Oversee setup, breakdown, and post-event evaluations to maintain high standards of service quality.

- Resolve any issues or concerns promptly to ensure client satisfaction and repeat business.

- Maintain detailed records of client preferences, event details, and contractual agreements.

Skills and Qualifications:

- Proven experience in convention services, event planning, or hospitality management.

- Excellent organizational and multitasking skills with keen attention to detail.

- Strong communication and interpersonal skills to liaise effectively with clients and team members.

- Ability to work under pressure and adapt to changing priorities.

- Proficiency in event management software and Microsoft Office Suite.

- Bachelor's degree in Hospitality, Event Management, Business Administration, or related field preferred.

- Knowledge of venue operations, catering, and audiovisual services is a plus.

Join our team and be part of a company that values innovation, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and a comprehensive benefits package. Your expertise will help us deliver memorable events and exceptional experiences for our clients.