Grill / Utility at MACKS Restaurants, Inc. – Pasadena, Maryland

GRILL/UTILITY-

To deliver high quality, tasty, hot food, fast, to every guest.

ESSENTIAL FUNCTIONS

• Maintain a clean, neat, safe, food handling environment.
• Maintain a constant state of urgency.
• Deliver high quality, tasty, hot food to every guest.
• Be the final quality control checkpoint-be proud of everything.
• Be considerate of special requests and their importance.
• Always consider eye appeal as well as taste and temperature.
• Be a quality maniac! Make sure food arrives at the table at peak quality.
• Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction.
• Make products as fast as possible, with precision and fantastic eye appearance.
• Expedite orders from the window to the dining room. Find runners or run yourself!
• Inform management of slow-downs and the need to take corrective action.
• Work as a team-utilize our systems and procedures for maximum efficiency.
• Alert team members of online orders to insure coordination of all products.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest's needs and react before they need to ask.
• Create an emotional attachment to our restaurant by helping our guests create great memories.